Retail Specialist - Roland
Employment TypeFull Time
LocationNY - CHELSEA
Turn Up the Volume on Your Career with Roland NYC!
Roland is launching a first-of-its-kind flagship retail experience in the heart of New York City-and we're looking for a passionate, people-first Retail Specialist to help bring it to life. As a global leader in electronic musical instruments and creative technology, Roland is redefining retail with a space built on inspiration, expert guidance, and real connection. This is more than a store-it's a destination for musicians, creators, and fans to explore, learn, and create.
Ifyou''rea musician, producer, DJ, sound engineer, or music educator who lovestalkingshop,geekingout over gear, and helping people discoverwhat''spossible,you''llfit right in.Join us at the ground level and help shape the culture, customer experience, and future of Roland's direct retail vision.
Your Schedule & Location
Full-Time | 40 hrs/week; Open availability required Monday-Sunday
Based in Chelsea, NY
What's In It For You
Competitive Pay:$26.00-$28.00 per hour, commensurate with experience
Benefits:Medical, dental, vision, prescription and life insurance plans
Paid product trainingand ongoing professional development
Access to company productsand the broader music technologyecosystem
Financial Security:W2 employment, biweekly pay, direct deposit, 401(k) with company match
Work-Life Balance:Paid time off and paid holidays
KEY RESPONSIBILITIES: Sales and Customer Experience
Be the reasoncustomers keep coming back. Deliver personalized, high-energy experiences that connect people with the right gear for their goals, budget, and creative journey.
Drive sales through expertise, authenticity, follow through and a genuine passion for music and technology.
Build a loyalcommunity of musicians, producers, educators, and creators through meaningful relationships and exceptional service.
Own the customer journey from first conversation to post-purchase support.
Product Demonstration and Education
Deliver hands-on demosacross Roland''s lineup of digital pianos, synths, electronic drums, guitar products, and pro audio/video solutions.
Translate technical features into real life benefits, helping musicians understand what the gear can do for their music, workflow and creative goals.
Stay current on new product launches, firmware updates and industry trends so you''re always the expert people trust for insight and advice.
In-Store Experience and Merchandising
Keep the showroom looking premium, ensuring every display is engaging, functional and inspiring.
Help bring the store to life through supporting artist demonstrations, product launches, workshops, and hands-on experience that build excitement and community.
Create an environment where all musicians, producers, creators and fans feel welcome, energized and eager to explore what is possible
Reporting and Operations
Capture customer interactions, track lead opportunities, and follow-ups in CRM tools to ensure no connection falls through the cracks.
Regularly provide insights from the floor to management, including customer feedback, product trends and competitive observations that help shape the business.
Collaborate with store team colleagues to deliver a seamless, consistent and exceptional customer experience.
WHAT IT TAKES TO CRUSH IT!
Experience and Background
2 to 3 years of experience in retail sales, music retail or a related customer-facing role
Demonstrated knowledge of musical instruments and music technology, particularly within the company''s product ecosystem
Experience as a musician, producer, DJ, sound engineer and/or music educator is strongly preferred
There is a strong desire for candidates to be familiar with New York''s music scene and culture, as authenticity and the ability to communicate effectively with local musicians are essential for success in the store.
Skills and Attributes
Exceptional interpersonal and communication skills with the ability to engage customers across a wide range of experience levels
Consultative customer-first approach to sales with a track record of meeting or exceeding targets
Strong product demonstration skills and the confidence to perform in a live retail environment
Ability to work collaboratively with a team while also taking individual ownership of results
Organized, reliable and detail-oriented with strong time-management skills
Comfortable using CRM systems and digital reporting tools
Access to a reliable smart device for reporting and communication
Physical Requirements
Ability to stand, walk, and move throughout the store for extended periods in a fast-paced environment
Frequently performs physical tasks including bending, kneeling, crouching, reaching, and safely climbing ladders or step stools
Capable of lifting, carrying, pushing, and pulling merchandise and equipment up to 50 lbs (with or without assistance)
Uses manual dexterity and visual acuity to operate POS systems, handheld devices, and read labels, screens, and store materials
Navigates crowded sales floors/stockrooms and moves carts, racks, and equipment as needed
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions
WHO WE ARE:
Roland's NYC Team is guided by four core behaviors that define how we show up for every customer, every day.
Inspire:Share your genuine enthusiasm for music and technology. Let your passion be contagious and help customers see what is possible.
Show How: Do not just describe products;demonstratethem. Put instruments in customers'' hands and show them what they can create.
Create Memorable Experiences:Every interaction is an opportunity to leave a long-lasting impression. Go beyond the transactionand make people feel something.
Support the Journey:Whether someone is buying their first keyboard orbuildingouta professional studio setup,meet them where they are and help move their creative journey forward.
ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in NY. This range may be modified in the future.
We are an equal employment opportunity employer.