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Retail Store Associate

DM Goodwill

Des Moines, IA

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JOB DETAILS
SALARY
SKILLS
Background Investigation, Career Development, Coaching, Communication Skills, Customer Relations, Customer Support/Service, Dental Insurance, Forklift, Funding, High School Diploma, Housekeeping/Cleaning, Inventory Management, Lift/Move 40 Pounds, Mathematics, Military, Operational Support, Operations Management, Organizational Skills, Pallet Jack, Performance Management, Performance Metrics, Point of Sale (POS) Systems, Process Development, Quality Metrics, Resolve Customer Issues, Retail, Retail Management, Retail Operations, Retirement Plan, Revenue Management, Revenue Planning, Sales, Secondary School, Staff Training, Team Lead/Manager, Time Management, Training/Teaching, Trend Analysis, Vision Plan, eCommerce, eCommerce Sales
LOCATION
Des Moines, IA
POSTED
Today
Goodwill of Central Iowa is looking for RetailStore Associates to accept, sort, and merchandise donated goods, cashier, and deliver outstanding customer service with our values of love, kindness, and respect.

Current Hiring Locations:Ames, Indianola, Norwalk,Ottumwa, & Des Moines Metro stores

Hours & Schedules:
  • Full-Time (38-40 hours/week) or Part-Time (10-29 hours/week) positions available
  • No retail holiday season! Shifts are scheduled Monday - Saturday:8 am - 10 pm and Sunday: 11 am - 6 pm
  • This position requires a flexible schedule which includes days, evenings, and weekends to support business needs.
Pay & Benefits:
  • Starting wage of $14.50/hour for Indianola, Norwalk, & Ottumwa stores and $15.00/hour for Ames & Des Moines Metro stores.
  • An additional $1.00/hour on Saturday and Sunday shifts worked!
  • Monthly Retail Associate Bonus eligibility based on store production and revenue goals being met!
  • Annual merit increase eligibility based on individual job performance.
  • Full-Time Retail Store Associate benefits summary including medical, dental, vision insurance, retirement plan, PTO, and more!
  • Part-Time Retail Store Associates enjoy some benefits too! Click here for PTO & retirement + employer match information!
Successful candidates have:
  • Excellent service skills for daily customer interactions
  • Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect
  • Effective communication and basic math skills - point-of-sale (POS) system experience is a plus
Our Retail Store Associates serve as the first point of contact for Goodwill of Central Iowa's (GCI) retail customers at both the sales floor or at the donation door. This position will provide excellent customer service and respond to customer needs in a timely manner; operate a cash register, select and rotate merchandise, clean and organize fixtures, and merchandise donated goods. Store Clerks will receive, sort and process donated goods from the donation door to the sales floor.

What you'll do here:
  • Greet, assist, and engage with customers in a helpful and courteous manner
  • Receive donations from the public
  • Sort donations, stack and organize sorted merchandise, ensure quality of goods processed meets standards
  • Work with supervisors to arrange and rotate items on the sales floor, keep merchandise organized and easily accessible to customers
  • Practice safe cash handling and operate the cash register, including calculating and balancing cash register as scheduled
  • Carryout general cleaning tasks, such as: sweeping, scrubbing, dusting, and mopping
  • Use a dolly, wheeled cart, pallet jack, and possibly riding or walk behind forklift
  • Meet daily production goals
  • Other duties as assigned
What you'll need:
  • Excellent customer service skills
  • A high school diploma or currently attending high school or GED classes, or a minimum of four years of any combination of military service, high school, or related full-time paid employment
  • Availability to work days, evenings, and weekends
  • Ability to carry, lift, push or pull 40 pounds
  • Ability to tolerate variations in work environment temperature
  • Ability to be stationary or mobile for long periods of time
  • Be at least 16 years of age
  • Effective communication and basic math skills
  • Must be able to pass a criminal background check and a dependent adult and child abuse background check
Retail Career Development Pathways Could Look Like:
  • Retail Shift Leader - Assist with directing, coordinating, & monitoring retail store operations and support employee training.
  • Engagement Coordinator - Assist with new employee onboarding, training, and coaching to successfully integrate employees into GCI's work culture, environment, and processes.
  • E-Commerce Coordinator - Identifies and processes trending/valuable donations to be sold on E-Commerce platforms & coaches in-store team members to do the same.
  • Assistant Store Manager - Manages day-to-day retail operations and assists with training, coaching, and performance management of store teams to achieve goals.
  • Store Manager-In-Training - Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.
  • Store Manager - Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI's mission.
  • District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.


Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

If you are ready to work for an organization that brings out the best in people, apply today!

CITYVIEW "Best Local Thrift Shop" 2019, 2020, & 2023 Winner!

Des Moines' People's Choice 2024 Best Thrift Store!

About the Company

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DM Goodwill

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