Retail Store General Manager

Your Role

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the General Manager will lead their team to fulfill Blicks commitment to our customers, the Arts, and our local communities.

Responsibilities include:

• Supervise the Assistant Manager(s), Key Holder(s), Receiver, Framer (if on staff), and Sales Associates
• Train and develop store management in all aspects of the business
• Direct and monitor training and development for all associates
• Continually evaluate and react to performance issues
• Actively recruit, interview, and hire management and associate candidates

Contact and meet with current and potential House Account customers on a regular basis, process House Account orders, maintain and develop customer relationships as outlined by the National Sales Manager.

Driving revenue by ensuring associates provide our customers with outstanding customer service, helpful product knowledge, building individual customer relationships, and handling all customer contacts in a friendly, courteous, and professional manner.

Supervise the training of all store associates on Blick Onboarding Training, Sales Training Program, promotional events, Featured Products, and Custom Services Training from NDS.

Provide customer service at the Custom Services desk, including making appointments for customers, consulting with customers on their Custom Services project, taking Custom Services orders, and delivering completed Custom Services orders in store.

Assist the local or remote Custom Services production team (Framers) by analyzing/maintaining the Work in Progress report, ordering framing supplies, communicating with the production facility in Galesburg, light production responsibilities as needed.

Responsibilities (continued)

Regularly review and monitor all aspects of inventory management, including:

• Vendor Direct Orders
• Special Orders
• Min/Max changes
• PDA Adjustments
• Weekly Cycle Counts
• Store to Store transfers
• Returns to D.C.
• RTVs
• Shipment processing
• Shipping discrepancies

Maintain a regular routine of maintenance and housekeeping to ensure the safety of associates, customers, and protection of company assets.

Plan and coordinate merchandise set-ups, visual compliance, promotional signage compliance, layout changes, and ability to implement and maintain the store as set forth by Blick Management.

Shift supervision, including opening and closing the store, managing payroll, creating weekly schedules, staff tasks, and duties assigned on a daily basis.

Provide input to the District Manager concerning customer needs, new products, competition, and pricing.

Implement local marketing initiatives at the store level while ensuring compliance with National Marketing programs.

Understand and manage the stores financial performance, including controlling shrink, expenses, and payroll, utilizing the annual budget and monthly Profit & Loss statements.

Timely processing of inter-company communications and forms, payment of bills, and payroll reporting.

Ensure compliance to all Dick Blick Company Policies and Procedures, loss prevention initiatives, and operational controls.

General Requirements

• Ability to work both independently and in a team environment
• Excellent Communication Skills
• Willing and able to relocate for future opportunities if required

Scheduling Requirements

• Minimum of two nights per work week
• Must close Friday and Saturday a minimum of one weekend per accounting period, minimum of one Sunday per accounting period
• Availability to work flexible schedules, including day/evening shifts, weekends, and holidays as required by the needs of the business
• Regular attendance in accordance with the retail attendance policy
• Associates in this role are scheduled a minimum of 45 hours per week

Competencies

• Elevates Service Standards
• Leadership
• Champions Core Values
• People Operations
• Supervisory Responsibility

Supervisory Responsibility

The General Manager directly supervises a minimum of two full-time associates and indirectly supervises all personnel within their store location and is responsible for leadership of the associates in the store.

Physical Demands

• Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules
• Prolonged walking, standing, and climbing ladders

Travel

• Travel is primarily local during the business day, although some out-of-area and overnight travel is expected

Qualifications

• High School Graduate, College preferred but not required
• Three years of previous retail management experience or one year of employment with Blick
• Demonstrated superior sales performance throughout career
• Demonstrated ability to recruit, develop, and supervise personnel
• Computer literate, including Microsoft Word and Microsoft Excel

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Rate

The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations.

• $70,000 - $80,000 per year + Sales Incentives

Benefits

• Medical/Dental/Vision Insurance
• 401K & Profit Sharing Plan
• Incentive Bonus Plans
• Paid Holidays & Paid Time Off
• Paid Parental Leave
• Short-Term/Long-Term Disability
• Training Opportunities
• Basic & Optional Life Insurance
• Employee Discount

About Us

Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States.

Our Mission

At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.