Communication Skills, Customer Support/Service, Customer Training, High School Diploma, Interpersonal Skills, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Material Moving, Multitasking, Onboarding, Organizational Development/Management, Physical Demands, Product Pricing, Retail, Retail Operations, Team Player
Retail Store Generalist
Department: Retail Operations
Location: 180th & Q
Employment Status: Full-Time
Salary Range: $16.92
JOB SUMMARY
This position is responsible for working on the sales floor and/or production area.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Learn and perform all Cashier and Production Associate functions in the retail store
- Provide back-up support in all areas for vacations/staff shortages
- Provide excellent service to customers, donors, fellow associates and participants
- May act as key holder if required
- Participate in the new hire onboarding process as necessary
- Make decisions on product quality and price items accordingly; researching value as necessary
- Meet or exceed the attendance expectations for this position
- Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants
- Other duties as assigned
INDIVIDUAL DEVELOPMENT & INTERPERSONAL SKILLS
- Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to develop.
- Working relationship with supervisor and co-workers.
- Must have the ability to work as part of a team.
- Must provide excellent customer service.
- Must be a positive role model for co-workers/programs participants and customers.
ORGANIZATIONAL DEVELOPMENT
- Educate customers and the community about the mission and vision of the organization.
- Demonstrate the Goodwill core values through actions and words.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- GED or High School Diploma preferred
- Knowledge of Computer applications preferred
- Previous cashier, customer service, production, retail experience required
CERTIFICATES, LICENSES, REGISTRATIONS
KNOWLEDGE, SKILLS, AND ABILITIES
- Be flexible and adaptable to work and cover different areas on any given day; may be responsible for covering different areas in one day.
- Must be able to work quickly with a sense of urgency and be able to multi-task.
- To be a high-energy, positive contributor.
- Desire to work hard and perform well with dedication and great work ethic.
- Communicate effectively with managers, customers, participants and other associates.
PHYSICAL DEMANDS
Medium
Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds. Involves walking or standing most of the time with a degree of pushing and pulling.
WORK ENVIRONMENT
Moderate
Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)