Description
We are currently looking for the right Retail Store Manager to join our Team. 19.50 to 26.98 per hour
In addition to the hourly rate, our Retail Store Managers can earn a very lucrative monthly bonus contributing to a major portion of a Retail Store Managers total yearly income.
Perks and Benefits • Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options eligibility required. • The best working hours in the business. Most stores open at 9AM and close at 6PM, many stores are closed on Sundays. • Our Earned Wage Access program is available to all employees on the second day of employment. Employees have access to withdraw up to 50 of the wages earned up to seven times in a payroll cycle. • The ability to earn unlimited commission above your hourly base rate. • VACATION Employees are granted one week of paid vacation after completing six months of active full-time service. Eligible employees are provided an additional week (40 hours of vacation) after completing one year of active employment and two weeks (80 hours of vacation) on each anniversary date thereafter if applicable. The PTO (Vacation) grant is adjusted in accordance with state/local municipality requirements. 120 hours after five years.
SICKPERSONAL Eligible employees are granted 8 hours after six months of employment to be used before their first anniversary and granted 16 hours each anniversary thereafter (years 2-5). Sick time is adjusted and granted in accordance with state/local municipality requirements. 24 hours after five years.
Employee Discounts are available to all employees on the first day of active employment.
Tuition Reimbursement with FirstCash Education allowing UP TO 2000 per year is available to full-time employees who meet the minimum program requirements.
Access to over 10,000 discounts from 1,000 companies with FirstCash Perks.
Auto-enrollment in the FirstCash 401k program after six months of employment.
Access to the FirstCash Pet Insurance program
Position Summary
We are seeking a Store Manager with 2 years of management and customer service experience in retail sales. A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive, productive environment. A Store Manager will lead, coach, and develop store employees. A Store Manager will recruit and retain top talent. A Store Manager will be responsible for maximizing financial goals and managing Customer Relations and Customer Satisfaction.
Leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment. The Store Manager will be required to analyze the stores financial statements to ensure financial goals are met and adjust as necessary.
The Store Manager commits to the companys asset protection program through inventory control, following policies and procedures, and securing customer loans. The Store Manager will, with the use of internal and external marketing tools, promote our business and target new customer acquisitions.
All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms in FFL locations, and much more.
This position offers a competitive wage plus a bonus based on the stores performance. The successful Store Managers actual pay will be based on various factors such as work location, qualifications, and experience. This position reports to the areas District Manager.
Responsibilities of a Store Manager
This is a representative list of the general duties the Store Manager position may be asked to perform and is not all-inclusive. Other duties may be assigned as needed.
• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues. • Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards. • Recruit top talent by sourcing candidates through company-prescribed channels. • Opens and closes the store, including but not limited to counting cash drawers and merchandise and ensuring all procedures are followed to ensure the protection of assets. • Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans. • Administer processes and procedures within the store, which include inventory loan management, merchandising, store presentation, store systems, and enterprise-level reporting. • Evaluate the stores financial statements and drive profitability through communication and goal-setting. • Ensure that operating standards meet or exceed FirstCash standards. • Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued. • Complete the assigned tasks and training for self-development as requested. • Communicate clearly with employees to ensure that they understand the stores mission and profit objectives. • Remain up-to-date on product knowledge. • Other related duties as assigned.
Minimum Requirements & Qualifications
• Must be willing and able to lift/carry up to 50 pounds. • Must be willing and able to perform duties and tasks for extended periods of time in accordance with federal, state, local law, some of which include but are not limited to standing, stooping, walking, climbing, pushing, pulling, and lifting. • Demonstrated ability to effectively supervise others. • Ability to work with firearms and to become firearms certified. • Employees may be asked to assist a customer on the exterior of the building within our parking lots or to retrieve products stored in exterior storage buildings or other areas. • Minimum Age 18 years old. • High School Diploma, GED, or equivalent experience. • Should be able to work in multiple locations as business needs dictate. • Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays. • Store Managers will work 45 hours a week. Hours worked are based on the needs of the business and are not guaranteed. • Computer literate and able to operate Point-Of-Sale POS systems and common office machines. • Ability to multi-task in a fast-paced environment. • Detail-oriented with strong organizational skills. • Analytical skills. • Cash handling experience is required. • Ability to work independently with minimal supervision. • Excellent work ethic and strong business sense.
Bilingual applicants are encouraged to apply.
Commission Plan Information
The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based on the stores monthly gross profit. Applicants are provided with more details regarding the commission incentive plan during the interview process.
Note
The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.
Payrates will not be below any applicable local minimum wage requirements. Earned Wage Access is a service provided by NetSpend. Signup to this program by the employee is required. Restrictions and fees apply. FirstCash 401K program is available to all employees 21 years of age or older. Maximum base pay rate is derived from the applicants previous experience and skill sets applicable to the specific position needing to be filled.
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FirstCash Holdings Inc. is an Equal Opportunity Employer
It is the policy of FirstCash to provide equal employment opportunity EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, and/or any other characteristic protected by federal, state, or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.