Retail Store Manager

Core Responsibilities:

• Lead day-to-day store operations, including opening and closing procedures, cash handling, store security, cleanliness, and overall readiness for customers.
• Hire, train, coach, schedule, and retain a dependable team of buyers, sales associates, keyholders, and assistant managers.
• Create clear expectations for employee performance, customer interaction, attendance, productivity, and adherence to store policies.
• Deliver excellent customer service to both buyers and sellers, resolving concerns professionally and ensuring every customer feels respected and valued.
• Oversee the buying process for children’s clothing, footwear, toys, baby gear, and equipment to ensure inventory meets quality, safety, seasonality, brand, and local customer-demand standards.
• Maintain strong buying productivity by monitoring buy counter wait times, acceptance rates, processing speed, payout accuracy, and seller experience.
• Ensure merchandise is priced accurately, processed efficiently, stocked promptly, and displayed according to company standards and seasonal priorities.
• Manage inventory levels and product flow by balancing buying, processing, replenishment, markdowns, transfers, clearance, and donation or disposal decisions.
• Drive sales through effective merchandising, floor recovery, feature displays, promotional execution, signage, cross-selling, and seasonal transitions.
• Review daily, weekly, and monthly sales, labor, buying, inventory, and productivity results; identify gaps and implement action plans to improve performance.
• Build schedules that provide proper coverage during high-traffic shopping and buying periods while controlling payroll and labor expenses.
• Conduct regular coaching conversations, performance reviews, recognition, corrective action, and development planning for team members.
• Train employees on product knowledge, safety standards, customer-service expectations, buying guidelines, point-of-sale procedures, and loss-prevention practices.
• Maintain a safe work environment, including proper handling of baby equipment, recalls, product safety requirements, incident reporting, and compliance with company policies.
• Monitor cash controls, deposits, register accuracy, refunds, discounts, voids, and other financial procedures to protect store assets.
• Reduce shrink through consistent inventory controls, receiving practices, employee awareness, cycle counts, and loss-prevention follow-up.
• Coordinate store maintenance, supply ordering, equipment needs, vendor communication, and facility issues to keep the Allentown location operating smoothly.
• Support local marketing and community engagement efforts, including social media execution, events, partnerships, loyalty programs, and outreach to families in the Allentown area.
• Communicate store goals, priorities, promotions, operational updates, and performance results clearly to the team.
• Lead by example with urgency, accountability, professionalism, flexibility, and a willingness to work alongside the team during busy periods.