Retail Store Manager

Store Manager- Mid-Size Volume 
Bachman's Plymouth 

Bachman’s is hiring a mid-volume Store Manager for our Bachman’s Plymouth location. This individual will plan and execute all store activities, lead exempt and non-exempt teams, and drive results to achieve sales and profit goals. They will create a service and team culture driven by our Core Values and showcase leadership in communication, problem-solving, and responsibility. Apply today and help us bring beauty to life! 
 

Position Duties:
Revenue Generation

• Develop a high-performance culture, motivating team to meet assigned sales and productivity goals.
• Analyze sales reports to determine the needs of the business; in partnership with Assistant Store Managers, executes in store business and sales strategies.
• Train and coach to ensure selling team is fluent in all aspects of product knowledge.
• Drive the financial performance of the store by ensuring that sales and profit goals are achieved, including leading the leadership team in controlling expenses.

Store Operations

• Successfully demonstrate the company Core Values of:  Passion, Caring, Inspiring, Committed and Never Settle.
• Plan strategically and demonstrate the ability to determine goals, direction and actions.

• Get things done. Motivate self and others to accomplish important objectives despite a complex and sometimes ambiguous environment.
• React quickly and appropriately to problems in the store; follow up in a timely manner to issues not immediately resolvable; tie up all loose ends.
• Communicate new initiatives, leadership messages, and promotions.
• Control payroll budget by creating and approving schedules based on business needs and monitor store staffing levels.
• Follow and lead best practices.
• Perform and oversee basic operational activities such as scheduling, physical inventory, opening and closing duties, time sheet review, payroll accuracy documents, and merchandise flow.
• Understand and enforce all company policies and procedures in a fair and consistent manner.
• Enforce safety policies and procedures; is a safety role model; holds associates to a high safety standard.

Customer Service

• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges.
• Foster a customer experience that goes beyond the ordinary and inspires customer loyalty.
• Ensure team maintains consistent rewards program participation.
• Ensure prompt resolution of customer concerns.

People Management

• Build relationships. Establish trust and credibility with people over time; establish rapport with people; have smooth working relationships with people inside and outside of the organization.
• Establish and communicate clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Accountable for personnel issues including selection, termination, performance appraisal and professional development of subordinates.
• Communicate with store teams to effectively lead positive change.
• Assess and coaches store team on performance.
• Ensure that store team adheres to all employment practices and policies.
• Assist in recruiting, hiring and developing a high performing team.

Product Management

• Ensure visual presentation, organization, and facility maintenance are representative of Bachman’s.
• Lead and/or assign daily tasks including merchandising, stocking and inventory disposition of product.
• Other duties as assigned

Qualifications:
Required:

• Minimum 4 years’ experience in retail management capacity or equivalent.
• Associates degree in Horticulture, or related post-secondary education.
• MNLA certification preferred or become certified within 3 years is required.
• Demonstrated ability to interact with and build relationships with customers and staff.
• Good writing and verbal communication skills.
• Technical knowledge including POS systems, Window’s, and Excel.
• Knowledge of merchandise and display.
• High energy level, with the ability to provide strong leadership, train, delegate, and motivate staff.

Preferred:

• Minimum 2 years’ experience in Bachman’s retail supervisory or management capacity.
• Four-year college degree; business, marketing, and horticulture experienced.
• Good knowledge of Bachman’s policies and procedures.
• Knowledge of garden and floral products.
• Demonstrated excellent performance at Bachman’s.

Schedule:

• Normal work schedule is 45 – 50 hours /week including 2 close shifts and 4 weekend days per month during non-peak months.
• Seasonal demands of long hours during peak season (spring and holiday) up to 60 hours / week.

Benefits:

• Employee Discount
• Medical Insurance
• Health Savings Account/PPO
• Dental Insurance
• Vision
• Life and AD&D
• Disability, Accident, Critical Illness Insurance
• 401(K)
• ID Watchdog
• Pet Insurance
• Wellness
• Employee Assistance Program (EAP)
• PTO
• Paid Holidays (6/year)

Compensation: $74,000-$84,000 salary 

Don’t settle, come grow with us!

Bachman’s is an Equal Opportunity Employer