Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.
Starting Rate $44, 000.00
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.
High School Diploma or equivalent required. Two years college a plus. Minimum two years Retail supervisory experience required. Strong verbal and written communication skills required. Working knowledge of computers preferred.
CER License is required
Oversees the daily operations of the assigned retail stores, specifically managing Associate performance and customer service. Liaises with HR department on all performance appraisals, disciplinary action and payroll issues. Responsible for interviewing all new hires and maintaining employee files. Coaches and motivates Leads and Associates in meeting performance standards: focusing on merchandising, selling techniques and excellent guest service. Ensures employees are informed of all procedural changes and upcoming events. Maintains a high level of visibility on the sales floor. Ensures compliance with applicable company policies and procedures, by enforcing same within department. Monitors stock reports and addresses discrepancies in a timely manner. Works with Leads to ensure visual standards are maintained. Helps to maintain the integrity of the inventory and adopts procedures to minimize shrink. Generates all store to store and property to property transfers. Audits Jewelry Store on a regular basis.
Oversees the daily operations of the assigned retail stores, specifically managing Associate performance and customer service. Liaises with HR department on all performance appraisals, disciplinary action and payroll issues. Responsible for interviewing all new hires and maintaining employee files. Coaches and motivates Leads and Associates in meeting performance standards: focusing on merchandising, selling techniques and excellent guest service. Ensures employees are informed of all procedural changes and upcoming events. Maintains a high level of visibility on the sales floor. Ensures compliance with applicable company policies and procedures, by enforcing same within department. Monitors stock reports and addresses discrepancies in a timely manner. Works with Leads to ensure visual standards are maintained. Helps to maintain the integrity of the inventory and adopts procedures to minimize shrink. Generates all store to store and property to property transfers. Audits Jewelry Store on a regular basis.