Job Location: Manchester, NH
Pay: $17.00 - $20.00 (D.O.E)
Who We Are:
Goodwill’s motto is “a hand up, not a handout.” Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Our stores keep millions of pounds of stuff out of local landfills each year and offer a great reuse buying option at affordable prices to people in our community.
Job Summary:
The shift supervisor position is an essential part of the store leadership team. In this role, you will work closely with the Store Management team by lending a hand in customer service, merchandising, hiring, and the day-to-day operations that make our stores run.
- Help customers locate merchandise, answer questions, etc.
- Relieve sales associates at peak times.
- Listen to customer complaints, examine returned merchandise, and resolve problems.
- Stocks shelves, counters, bins, and racks with the merchandise.
- Processes customer sales using a cash register and other equipment.
- Receives donations, provides donation receipts, and assists donors.
- Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.
- Deposits funds at a bank.
- Assists performance management and hiring process (documentation, interviewing, reviews, etc.)
- Assists Store Managers with general store management/operations.
- Open/close store; secures all store premises, including building, where applicable.
- Maintain store premises
- Supervise personnel and oversees the training and safety of teammates in the absence of Managers
- Ensures best-in-class customer and employee experience
MINIMUM QUALIFICATIONS:
- Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience
- Mathematical and literacy skills to support job duties
- Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
- Computer literacy to help with job duties
- High school diploma, GED, HiSET, or equivalent
- A criminal background check that meets agency standards
- Valid Driver’s License with a safe driving record and insurance meeting agency standards
PREFERRED QUALIFICATIONS:
- Associates Degree
- Computer experience, including reporting and excel experience
- CPR and First Aid Certification
- Multi-lingual including ASL
In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:
- Medical, Dental, and Vision insurance offered
- 403(b) retirement plan with Employer Match
- Employer Paid Short & Long Term Disability
- Employer-paid Life Insurance
- Generous Paid Time Off Plan
- Paid Holidays
- 50% Employee discount at Goodwill stores in ME, NH & VT
- Exceptional career growth opportunities
- Discount on personal cell phone plans
- Local community discounts
- Caring coworkers/team that supports you!