Retail Support Associate

Pay Range: $32.57hr - $37.57hr

Job Overview:

Our client is seeking a junior, highly motivated and organized candidate to join their Travel Retail team and support the development of business across North America and Latin America. The role will primarily focus on two key areas: Virtual Training and Visual Refresh across the region. This is a hands-on role where attention to detail, strong follow-through, and the ability to take ownership and drive initiatives forward will be key to success.

Key Responsibilities:

• Deliver engaging virtual training sessions to store staff across North and Latin America, focusing on brand knowledge, collections, new product launches, innovations, and key selling points.
• Adapt training content according to specific market and customer needs, including assortment, product focus, translation, and innovation updates.
• Coordinate and manage the training schedule with the customers across the region.
• Track training completion and maintain accurate training records and databases.
• Partner with internal teams to ensure training materials and product information are accurate and up to date.
• Identify opportunities to improve training effectiveness and engagement.
• Own and manage the visual refresh process across North and Latin America, ensuring all stores have the latest visuals in line with campaign and brand guidelines.
• Coordinate with customers, agencies, and internal stakeholders to ensure smooth and timely implementation of visual updates.
• Follow up on execution and ensure all stores receive and implement the most updated brand visuals.
• Monitor deadlines, identify gaps, and proactively follow up on outstanding actions.
• Maintain accurate and up-to-date store files, databases, trackers, and visual assets for the region.
• Collect and organize store information and visual execution updates to support reporting and follow-up.
• Ensure consistency and compliance with brand guidelines across the region.

Requirements:

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Multilingual capabilities in XX and Spanish are required; XX is a plus.
• Strong interpersonal skills, with confidence communicating with different stakeholders.
• Ability to quickly learn product and brand information and confidently present it to others.
• Basic understanding of marketing, branding, and visual merchandising principles.
• Strong organizational and time-management skills.
• Excellent attention to detail and ability to consistently follow brand guidelines.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• SAP knowledge is a plus.
• Entrepreneurial mindset with a proactive, hands-on approach.
• Flexible and adaptable, with the ability to manage multiple priorities and changing requirements.
• Comfortable working independently while collaborating with a small, international team.
• Ability to take ownership of tasks and follow them through from start to finish.