Retail Systems Support Administrator

RETAIL SYSTEMS SUPPORT ADMINISTRATOR

REPORTS TO: RETAIL SYSTEMS SUPPORT MANAGER

STATUS: NON-EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit - one handshake at a time.

The Retail Systems Support Administrator provides support for all Boot Barn retail locations, including new stores, acquisitions and special events. The Retail Systems Support Administrator will be heavily involved in the installation of POS software, hardware and extensive testing. They will be vital to maintaining and developing solutions for hardware or software related issues.

• This position is full time, 5 days a week, including rotating weekends.

Essential Duties and Responsibilities

• Responsible for setting up POS registers for events and new stores. Will include travel.
• Responsible for Aptos retail applications including (POS, Merch and SA) installation and support.
• Install, diagnose, repair, maintain and upgrade all hardware and equipment while ensuring optimal performance.
• Perform installation and maintenance of POS systems, network devices peripherals and their associated cabling systems.
• Resolve all Retail systems technical issues via phone support and help desk tickets from our nationwide Retail stores including POS registers, reporting, and applications
• Order and receive POS equipment while maintaining inventory of POS equipment.
• Provide top-quality customer service primarily remotely, but also occasional but rare on-site support.
• Install, configure and troubleshoot POS system hardware, network devices and other peripherals.
• Assist with installs by loading/configuring program systems, installing equipment and providing live support
• Document, track and monitor customer requests
• Prepare/stage POS hardware and software for deployment
• Provide ongoing technical support to system users and customer support staff to maintain and enhance overall system performance including retail store interruptions related to hardware and software configurations.
• Recommend quality/process improvements on existing program functions.
• Provide remote support as needed for technical issues, holidays and software/hardware pilot and rollout.
• Participate in new project research and discovery phase as well as implementation efforts.
• Diagnosing and developing solutions, process, and documentation
• Working closely with 3rd party solution providers and account managers to monitor, assist, and manage provided solution integrity
• Coordinate implementing and testing of new product features/function with 3rd party vendors
• Working closely with project managers, and system administrators
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.