Position: Retail Technology Specialist Reports To: Supervisor Mezzanine Location: Scottsboro, AL, On-Site Job Type: Full Time, Hourly About Unclaimed Baggage: Located in Scottsboro, Alabama, Unclaimed Baggage is a one-of-a-kind retail store that draws one million shoppers annually from all 50 states and around the world. As the country’s only merchant of unclaimed and lost airline baggage and its contents, Unclaimed Baggage offers a treasure trove of goods that airlines have been unable to reunite with their former owners. Besides clothing, footwear, formal wear and electronics, shoppers might find anything from a suit of armor and a 40-carat emerald to a Chinese dragon kite and a Jim Hensen life-size puppet. The store has made national news in media outlets such as The Wall Street Journal, The New York Times, BuzzFeed, National Geographic and NPR for its ever-changing array of unique items from around the world, all sold at an incredible value. In 2020, this family-owned business celebrated its 50th anniversary, and launched its first online store, which is now available to over 100 countries. Unclaimed Baggage also runs a philanthropic program called Reclaimed for Good. The initiative provides charities around the world with millions of dollars’ worth of repurposed clothes, medical supplies and equipment. Reclaimed for Good’s Love Luggage initiative has supported thousands of foster children by providing personalized suitcases to replace the garbage bags many typically use to transport their belongings. Learn about Unclaimed Baggage at www.unclaimedbaggage.com or connect online through Instagram, Facebook, TikTok, Pinterest, and X. Mission and Values Our mission is to: “Redeem the lost, unclaimed and rejected for the glory of God.” Our company values are rooted in a distinctly Judeo-Christian worldview, and include:
Summary of Retail Technology Specialist: Guided by our guest promise—“Owning Our Guests’ Drive Home”—this role delivers polished, professional service on the Mezzanine sales floor. The Retail Electronics Advisor welcomes guests, uncovers interests and needs, and provides clear, confident guidance to support purchase decisions. Light technical work (e.g., screen protector application, simple diagnostics) is performed as needed, with advanced repairs routed to the appropriate technician. This is a sales-facing role (approximately 70–80% guest-facing sales; 20–30% repair). General Responsibilities
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The duties, responsibilities and requirements presented in this job description should not be construed as an exhaustive list of roles or responsibilities. Updated August 26, 2025 |