Retail Training Junior Associate Consultant Intern

Aufgaben About UsMercedes-Benz USA is responsible for the sales marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.Job OverviewThe MB Academy Retail Training team supports the Mercedes-Benz dealer network by developing learning solutions that strengthen product knowledge and improve the customer experience. The Customer Education Strategy JAC will support a new management-directed initiative focused on helping customers and dealer personnel better understand Mercedes-Benz vehicle features and technologies.This role will identify Difficult-to-Use" DTU topics through insights from the Customer Contact department and other customer and dealer feedback sources. The JAC will translate complex product and technology information into short engaging video learning nuggets for distribution through official Mercedes-Benz channels. The assignment is intended for a recent university graduate and is expected to last at least one year.ResponsibilitiesPartner with the Customer Contact department to review recurring customer questions complaints and DTU topics related to vehicle features and technologies.Identify and prioritize customer education opportunities based on frequency customer impact product relevance and potential value to the dealer network.Research additional learning opportunities through dealer feedback product launches technology updates connected services and customer ownership trends.Translate complex automotive and product technology into clear accurate and customer-friendly explanations.Plan script record edit and publish short-form educational video content including quick tips feature demonstrations how-to videos and product technology explainers.Adapt content for appropriate digital and social formats while maintaining Mercedes-Benz brand standards voice and visual guidelines.Coordinate with Product Management Customer Experience Customer Contact Marketing Communications LegalCompliance and MB Academy subject-matter experts to validate content before publication.Support distribution of approved content through official Mercedes-Benz channels and dealer-facing platforms as appropriate.Maintain an organized content pipeline editorial calendar production tracker source materials approvals and digital assets.Monitor content engagement and customer feedback and recommend improvements or follow-up topics.Prepare regular updates and presentations summarizing DTU insights content produced channel performance and upcoming opportunities.Stay current on Mercedes-Benz products vehicle technology infotainment connected services electric vehicles driver assistance systems and relevant social media trends. Qualifikationen QualificationsBachelors degree in communications digital media marketing automotive technology engineering instructional design business or a related field.Recent university graduate or early-career professional with relevant academic internship portfolio or project experience.Strong knowledge of or demonstrated passion for automotive products and vehicle technology.Demonstrated ability to create social media or digital content including short-form video.Ability to explain complex technical concepts in simple customer-friendly language.Excellent verbal written presentation and storytelling skills.Proficiency in Microsoft Office products.Ability to manage multiple assignments deadlines reviews and stakeholder inputs.Eager to learn proactive collaborative detail-oriented and comfortable working across functions.Preferred QualificationsExperience with video recording and editing tools such as Adobe Premiere Pro Adobe Express Canva CapCut or similar platforms.Understanding of YouTube Instagram TikTok and other short-form digital content formats.Knowledge of electric vehicles infotainment connected services mobile applications and advanced driver assistance systems.Experience using engagement data customer feedback or basic analytics to improve content.Portfolio or examples of automotive technical educational or social media content.Expected Deliverables and Measures of SuccessEstablish a repeatable process for receiving reviewing and prioritizing DTU topics with Customer Contact.Maintain a documented customer education content pipeline and editorial calendar.Produce a consistent series of approved short-form learning videos for customers and dealers.Build an organized library of reusable customer education content and source assets.Track content reach engagement customer feedback and recurring DTU themes to inform future content.Demonstrate increased efficiency in turning identified customer needs into approved educational content.EEO StatementMercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provideequal employment opportunity EEO to all qualified applicants and employees without regard to race color ethnicity gender age national origin religion marital status veteran status physical or other disability sexual orientation gender identity or expression or any other characteristic protected by federal state or local law.