Retention Sales Manager - Shoptalk

A bit about us

Were Hyve-the organiser of the worlds fastest-growing and most forward-thinking B2B events.

As the chosen event partner to many of the worlds leading companies, our platforms play a critical role in their strategies-helping them enter new markets, accelerate growth, and connect with the people who matter most.

Our portfolio features some of the worlds leading events across sectors including retail, healthcare, fintech and ecommerce. Were growing rapidly with an entrepreneurial culture that empowers big ideas, quick decision-making and an ambitious acquisition strategy thats continually expanding our global portfolio.

Alongside our market-leading events, were building technology and data-driven products that supercharge connections-from hosted meetings and curated networking experiences to year-round engagement platforms.

Whatever your role, youll join a global team redefining how industries connect, collaborate and grow while working alongside some of the most talented people in the events industry.

Think that sounds good? Wait until our Talent Acquisition team tells you about the culture.

A bit about you

Whatever your background, beliefs or ambitions, theres a culture of belonging at Hyve-and everyone is welcome.

Were looking for someone who genuinely enjoys building long-term client relationships and delivering exceptional customer experiences.

Youre commercially minded but relationship-first. You understand that retaining and growing strategic accounts comes from trust, responsiveness and consistently delivering value-not simply asking for the next sale.

Our shared behaviours guide everything we do:

Dare to do things differently.

Own your work.

Embrace collaboration.

Stay true to yourself and others.

Remember that optimism wins.

If that sounds like you, youll fit right in.

A bit about the role

Reporting to the Head of Retention Sales, youll play a key role in driving client retention and revenue growth across Shoptalk, Groceryshop and our broader Retail Meetup portfolio.

As our Retention Sales Manager, youll be responsible for managing a portfolio of existing sponsor relationships, ensuring clients maximize the value of their investment while identifying opportunities to expand partnerships year after year.

Rather than focusing on cold prospecting, youll work closely with many of the industrys leading retailers, technology providers, brands and solution partners to understand their evolving business objectives and recommend sponsorship and marketing solutions that support their growth.

This is a consultative commercial role where success is built through long-term partnerships, strategic account planning and exceptional customer service.

What youll do

As part of your role, youll:

• Manage and grow a portfolio of existing sponsorship clients across Shoptalk, Groceryshop and Retail Meetup.
• Build trusted relationships with key stakeholders across assigned accounts.
• Drive client retention while identifying opportunities to increase sponsorship investment year over year.
• Conduct regular account reviews to understand customer objectives, future priorities and return on investment.
• Renew sponsorship agreements while maximizing account growth opportunities.
• Partner closely with internal Sales, Marketing, Content, Operations and Customer Success teams to deliver an exceptional client experience.
• Maintain accurate CRM records, account forecasts and pipeline reporting.
• Respond quickly to customer enquiries while proactively anticipating client needs.
• Represent Hyve at industry events and networking functions, strengthening relationships throughout the retail technology ecosystem.
• Stay informed on industry trends to provide strategic insights and recommendations to clients.
• Consistently achieve individual revenue, renewal and customer satisfaction targets.

What were looking for

Youll likely have experience in one or more of the following:

• Account Management
• Customer Success
• Strategic Partnerships
• Enterprise Sales
• Sponsorship Sales
• Media Sales
• SaaS Account Management
• Event Sales

Youll also bring:

• 4-7 years of consultative commercial experience.
• Experience managing and growing enterprise or strategic accounts.
• Strong relationship-building and stakeholder management skills.
• Experience selling sponsorships, events, media, SaaS or marketing solutions.
• Confidence engaging senior decision-makers across retail, ecommerce or technology companies.
• A proven track record of meeting or exceeding commercial targets.
• Experience using CRM platforms such as Salesforce, HubSpot or similar.
• Strong forecasting, pipeline management and organisational skills.
• A collaborative, proactive and customer-first mindset.
• The ability to thrive in a fast-paced, entrepreneurial environment.

Youll thrive here if you

• Love building long-term client relationships.
• Enjoy solving commercial challenges for customers.
• Are motivated by ambitious revenue goals.
• Collaborate naturally across teams.
• Think strategically about account growth.
• Adapt quickly in a fast-moving environment.
• Want to work with some of the biggest brands in retail and technology.

Why Shoptalk?

Shoptalk has become one of the worlds most influential retail events, bringing together thousands of retailers, brands, technology companies and innovators to shape the future of commerce.

Joining our team means youll:

• Manage relationships with many of the worlds leading retail and technology companies.
• Represent globally recognised brands including Shoptalk, Groceryshop and Retail Meetup.
• Be part of one of the fastest-growing event businesses in the world.
• Work alongside an ambitious, collaborative commercial team.
• Have a direct impact on client success and long-term business growth.

Benefits

• $100,000-$120,000 base salary (depending on experience)
• Uncapped commission plan (target earnings up to 50% of base salary)
• Hybrid working model based in New York City
• Medical, dental and vision coverage
• 401(k) with company match
• Competitive PTO
• Professional development opportunities
• Domestic and international travel opportunities

Ready to help shape the future of retail?

If youre passionate about building long-term partnerships, growing strategic accounts and delivering exceptional customer experiences, wed love to hear from you.

Apply today and become part of the team behind Shoptalk, Groceryshop and Retail Meetup.