Retirement Implementation Specialist
Navia Benefit Solutions
Moraine, OH
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Administrative Skills, Business Plan, Business Support, Communication Skills, Compensation and Benefits, Cross-Functional, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Data Quality, Detail Oriented, Direct Sales, Documentation, Documentation Plan, Financial Services, Illustrating Ability, Interpersonal Skills, Mergers and Acquisitions, Multitasking, Onboarding, Operational Support, Operations Planning, Operations Processes, Organizational Skills, Problem Solving Skills, Process Improvement, Project/Program Management, Retirement Plan, Retirement and Pension Management, Sales, Sales Cycle, Sales Support, Sales/Support Engineering (SE), Telephone Skills, Test Plan/Schedule
LOCATION
Moraine, OH
POSTED
Today
About Navia Benefit Solutions:
We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.
We are seeking a highly customer-focused professional to support new retirement plan onboarding and advisor-facing activities. This role blends client onboarding, advisor support, and operational coordination, serving as a critical bridge between sales, implementation, and ongoing service teams.
The individual will play a dual role—supporting new business conversion and onboarding activities while also acting as an internal advisor support resource, helping facilitate plan design discussions, responding to advisor inquiries, and ensuring smooth implementation and data accuracy across systems.
Advisor & Sales Support
- Serve as primary point of contact for incoming advisor inquiries and prospective plan discussions
- Support advisors and internal teams throughout the sales and onboarding lifecycle (not a direct sales role)
- Develop strong relationships with advisors and plan sponsors through consistent, proactive communication
- Assist with plan design discussions, illustrations, and proposal support for:
- 401(k) plans
- Cross-tested plans
- Cash balance / defined benefit plans
- Manage end-to-end onboarding of new retirement plans
- Prepare and coordinate service agreements and plan documentation (e.g., FT William)
- Coordinate with recordkeepers (e.g., Empower, Voya, Transamerica, Standard, etc.) to complete onboarding requirements
- Set up new plans in internal systems (e.g., PensionPro), including:
- Contacts
- Plan specifications
- Investment information
- Facilitate client welcome calls to introduce processes, administration workflows, and systems access
- Provide ongoing support for internal teams (e.g., PCRs/CSMs) related to recordkeeper coordination and plan changes
- Assist with plan conversions, mergers, and acquisitions (e.g., combining plans after a business acquisition)
- Help reduce administrative burden by handling documentation and recordkeeper interactions
- Maintain accurate tracking of new business and onboarding pipeline data for reporting purposes
- Partner closely with:
- Advisors and external partners
- Client Service Managers (CSMs)
- Pension/operations teams
- Ensure smooth handoff from onboarding to ongoing service teams
- Contribute to improving onboarding processes and advisor experience
- Strong communication and relationship-building skills (phone-based and client-facing)
- Highly organized with ability to manage multiple onboarding projects simultaneously
- Comfortable working in a fast-paced, client-facing environment
- Ability to learn complex plan structures and operational processes
- Strong interpersonal presence and confidence engaging with advisors and clients
- Willingness to take initiative and “own” processes end-to-end
- Intellectual curiosity and ability to learn plan design concepts quickly
- A service-oriented mindset with attention to detail
- Experience in retirement plans, pension administration, or financial services
- Familiarity with:
- PensionPro
- FT William
- Prior experience in a client-facing or advisor-support role (e.g., internal wholesaler, account support, implementation support)
Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role.
Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA
- Impact: Play a pivotal role in supporting employers and employees nationwide.
- Growth: Advance your skills with a team committed to excellence and innovation.
- Culture: Join a company that values collaboration, innovation, and customer-first solutions.
- Competitive Salary Range: $75,000-$100,000
- Generous health benefits
- Company sponsored wellness benefits
- Complimentary Life Insurance and Long-Term Disability Insurance
- Paid time off
- 6 Paid Holidays & 2 Paid Floating Holidays
- Work from home and hybrid schedules available!
Take the first step toward your new career in creating better lives —apply now!
For any questions or to check on your application, reach out to HR@naviabenefits.com.
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.
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About the Company
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