Retirement Plan Account Manager

Position Overview

The Account Manager will be responsible for managing a book of retirement plan clients, overseeing compliance and reporting, and serving as a key point of contact for both clients and advisors. This role requires strong technical expertise in 403(b) plans, the ability to work independently, and a client-first mindset.

Key Responsibilities

• Manage day-to-day client relationships and deliver high-quality service to plan sponsors and advisors
• Perform compliance testing (ADP/ACP, 410(b), 415, 402(g), 416) and explain results to clients
• Interpret plan documents and recommend improvements or corrections as needed
• Calculate employer contributions and confirm annual funding requirements
• Prepare and review Form 5500 and related filings (e.g., 5558, 5330, 8955)
• Partner with auditors and support audit processes
• Identify and resolve compliance issues, including missed deferrals, late deposits, and correction methods (VCP, DFVCP, SCP)
• Support plan amendments, terminations, and onboarding transitions
• Coordinate with internal teams to ensure timely delivery of client work
• Lead client calls and present findings in a professional, consultative manner

Qualifications

• Bachelor's degree or equivalent industry experience (7+ years in retirement plan administration)
• 3+ years of experience managing retirement plan clients (403(b) experience strongly preferred)
• QKA designation or progress toward certification
• Strong knowledge of ERISA and IRS/DOL regulations
• Proficiency in compliance testing and government filings
• Excellent communication, analytical, and problem-solving skills
• Experience with industry platforms (e.g., Relius) and CRM systems (e.g., Salesforce) preferred
• Advanced Excel skills and strong attention to detail