Company DescriptionThe “right fit” must be determined with care. Our extensive knowledge of the legal and regulatory environment assures our client's plan design and operation will meet these requirements. We draw on this same knowledge base to provide our clients with ideas and strategies for maximizing plan contributions and asset accumulation.Job DescriptionResponsibilitiesAnswers incoming customer live chats regarding website navigation issues, service questions, and general client concernsEvaluate customer interactions and elevate issues to Online Chat Manager when appropriateCreate relationships with new customers to better understand and achieve their needsRespond to the customer questions, inquiries, requests and problems accurately, concisely and appropriatelyPromotes interest in client products and servicesConsistently achieves established standards of the positionContinually portray and project a positive and professional imageProvide administrative support to the customer service teamMay assist with overflow work and other duties as neededThis position is also a remote position in which you will be working from homeQualificationsHigh school diploma or equivalent.Experience in customer service.Strong telephone etiquette.Familiarity with CRM tools.Excellent communication skills.Ability to manage multiple tasks at once.Ability to adapt to different personalities.#J-18808-Ljbffr