Return & Exception Items Clerk

GENERAL PURPOSE SUMMARY

Processes and reconciles exception items and large transactions by reviewing system reports; researches and corrects duplicate items and verifies negotiability of large transactions by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reviews large dollar amount items report to ensure proper negotiability and processes large item notifications; refers questionable items to appropriate supervisor for resolution.
• Processes, researches, enters, and reconciles exception and Canadian items according to procedures; reviews and deletes stop payment alerts from the system; determines whether to pay an item or return it when the funds are insufficient based on established parameters.
• Prepares and mails credit and charge-back notifications to customers and/or branches of account; captures and encodes exception and return items into the bank''s archive systems.
• Processes incoming return items by identifying sources and verifying endorsements, and charges items back; prepares return cash letters on returned items for clearing banks and the Federal Reserve; encodes Federal Reserve returns.
• Reports, retrieves and processes incoming and outgoing large dollar amount return item notifications according to procedures.
• Performs other work-related duties as assigned by supervisor.

COMPLIANCE EXPECTATIONS

• Stay updated on relevant laws and regulations and complete all compliance training on time.
• Knowledgeable of and comply with bank policies, procedures, laws and regulations that apply to you and your job.
• Maintain customer confidence and protect the bank's operations by you and your delegates by identifying and protecting confidential information.