Return Items Specialist I/II/III

Trustmark National Bank

Jackson, MS

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JOB DETAILS

SKILLS

Accounting, Analysis Skills, Banking Services, Communication Skills, Computer Mouse Hardware, Computer Skills, Consulting, Detail Oriented, Document Imaging, High School Diploma, Keyboards, Mail Processing, Mathematics, Organizational Skills, Physical Demands, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Development, Process Improvement, Regulatory Requirements, Returns Processing, Sales Closing Skills, Team Lead/Manager, Time Management, Writing Skills

LOCATION

Jackson, MS

POSTED

17 days ago

Return Items Specialist I/II/III Location US-MS-Jackson Job ID 2026-19632 Category Operations Type Regular Full-Time Job Grade 5 FLSA Status Non-Exempt Working Hours 8am-5pm Job Location: Company Account Processing - 10012 Overview The responsibility of this position includes managing exception items that fail to post to the correct account. Duties include reviewing and making decisions on posted exceptions, processing notifications for large-dollar items, and charging dishonored return items back to the originating depository account or institution. **This position may be filled as a level I, II, or III based on additional experience and qualifications required.** Responsibilities Review and correct encoding or misread errors, including verifying signatures on smaller account items. Charge dishonored items back to the appropriate depository accounts, branches, or the Federal Reserve Bank (FRB). Re-qualify non-posted items to ensure they are applied to the correct accounts. Review and validate signatures on high-value and potentially fraudulent items by comparing them against authorized signature records on file. Notify branches, officers, or departments regarding incoming large dollar return items. Confirm stop-payment and caution items to support pay/return decisions. Investigate and process unidentified deposits and reconcile unposted transactions on closed accounts. Prepare and mail notifications and Image Replacement Documents (IRDs) to customers. Perform additional duties as assigned. Qualifications High school diploma or GED equivalent Minimum six (6) months of experience applying basic mathematical principles (e.g. debits, credits, and account balancing) Strong attention to detail with excellent organizational and time management skills Proficient in computer applications Effective written and verbal communication skills, with the ability to quickly learn new concepts, meet deadlines, and adhere to established policies, procedures, and regulatory requirements Demonstrated accuracy and precision in work Ability to work independently as well as collaboratively within a team One (1) year of relevant work experience preferred Previous banking experience with a general understanding of return item procedures preferred Additional qualifications for Level II: At least one (1) year of experience in return items processing or basic accounting role Intermediate knowledge of accounting principles, including debits, credits, and account balancing Strong understanding of intermediate mathematical concepts and foundational accounting practices Ability to complete routine tasks independently with minimal supervision Proficient in training team members on account processing procedures Additional qualifications for Level III: At least two (2) years of experience in return items processing or basic accounting role Advanced knowledge of accounting principles, including debits, credits, and account balancing Excellent analytical, problem solving and organizational skills Ability to learn and follow instructions accor ing to bank policies and procedures Performs routine tasks independently and trains others effectively without direct supervision Skilled in identifying daily process improvements, consulting with management on recommended changes, and assisting with the implementation of solution Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens. Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral. EOE/M/F/V/D

About the Company

Trustmark National Bank

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