Return To Work Coordinator (Workers Compensation)

RETURN TO WORK COORDINATOR, WORKERS COMPENSATION

About Carvana
At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. 

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.  

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. 

About the team and position
The Workers' Compensation Return to Work (RTW) Coordinator oversees the day-to-day administration of Carvana's Transitional Duty Program, enabling employees to safely and efficiently resume work following a job-related injury or illness. This role ensures all return-to-work activities prioritize employee safety, follow medical guidance, and comply with company policies and workers' compensation regulations. The RTW Coordinator manages return-to-work accommodations for employees with medically prescribed restrictions (light or modified duty) and those released to full duty. This includes coordinating suitable assignments, tracking restrictions and release dates, and keeping all stakeholders informed throughout the process. The position also provides administrative and operational support for the broader Workers' Compensation program. Serving as the primary point of contact for the Transitional Duty Program, the RTW Coordinator works closely with Human Resources, Workers' Compensation claims adjusters, injured employees, and their managers to promote timely communication and a positive return-to-work experience. The RTW Coordinator documents activities, correspondence, and decisions in the company's Risk Management Information System ("RMIS"). This position reports directly to the Corporate Insurance Team Lead within the Corporate Insurance Department.

This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.

What you'll be doing 

• Coordinate with appropriate business units to identify possible work accommodations for employees released to work with physical restrictions.
• Partner with the Leaves and Accommodations Team to appropriately status employees on leave due to work-related injuries.
• The Workers' Compensation RTW Coordinator will serve as the primary point of contact and subject matter expert for all aspects of the Transitional Work Placement Program, collaborating with internal and external stakeholders.
• Issuing Temporary Job Offers to employees through Docusign.
• Ensure compliance with relevant laws and regulations regarding employee return-to-work processes.
• Other duties as assigned.

What you should have/know

• Experience with Workers' Compensation claims, Leaves, Human Resources or safety incidents in a corporate, carrier or TPA setting is preferred. 
• Effective dispute resolution skills; can navigate through difficult and escalated conversations. while maintaining composure, showing empathy and finding a positive resolution.
• Excellent verbal and written communication abilities.
• Ability to communicate well with all personality types, as well as external vendors, and internal peers in a professional and collaborative manner.
• Solid problem-solving skills.
• Exceptional organizational skills - able to effectively track status of a variety of claims and utilize systematic organization tools to meet deadlines and manage workload.
• Proven ability to multitask while maintaining attention to detail.
• Ability to exercise prudent discretion regarding confidential and sensitive personnel information.

Don't Meet 100% of the Qualifications?
At Carvana, we value diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't fit every single bullet point. Give it a shot—we'd love to hear from you!

What we'll offer in return

• Full-Time position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.