Returns Associate

In This Role

• Serve as the first point of contact for associates regarding operational questions, task clarification, and SOP guidance
• Support workflow continuity by helping resolve minor process and operational challenges
• Receive and offload inbound returned items in accordance with company SOPs
• Inspect and document returned materials as required
• Maintain a clean, safe, and organized receiving area, including post-unload cleanup
• Accurately put away inventory into designated storage locations based on grading and product categorization
• Follow all scanning, labeling, and documentation standards
• Maintain organization and cleanliness throughout the putaway process
• Manage inventory within the Returns department using proper scanning and tracking procedures
• Perform cycle counts, audits, and inventory updates to ensure accuracy
• Assist in identifying and resolving inventory discrepancies
• Pick, stage, and load Outlet and Donation outbound orders following required SOPs and documentation
• Ensure products are handled with care and staged correctly for pickup or transfer
• Clean and reset work areas after outbound operations
• Sort recyclable materials by type (plastic, metal, wood, foam, etc.) and remove contaminants or hazardous items
• Operate recycling equipment such as balers, compactors, shredders, grinders, and forklifts (if trained)
• Maintain recycling work areas using 5S standards and assist with basic equipment upkeep
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 1+ year of warehouse or distribution center experience
• High school diploma or GED required
• Basic computer skills and familiarity with warehouse systems or scanners
• Strong attention to detail with the ability to work in a fast-paced environment
• Ability to lift up to 50 lbs and move larger items with assistance
• Ability to stand, walk, and perform physical tasks throughout the shift
• Willingness to operate warehouse equipment (training provided)
• Commitment to safety and following established procedures
• Steel-toed boots or shoes are required during work hours