The Revenue Analyst is accountable for analyzing data to understand future demand forecast, historical trends and competition and providing recommendations and/or executing management on rate strategies to achieve budgeted goals for revenue, occupancy and arrivals.
Essential Job Functions:
- Analyze reports to ensure accuracy for all properties
- Assist with accomplishing rate & inventory management in respective systems (i.e. OnQ R&I, channel manager, and extranets)
- Manage 1-3 non-branded properties to achieve budgeted goals (rate & restriction changes in Clarity and channel manager, meet with travel partners, Sales, & Marketing
- Build promotions in multiple systems
- Communicate new/modified Rate Plans & terms & conditions to System Set-up Team
- Leverage reporting to monitor booking pace, inventory, occupancy, historical trends for assigned group of resorts, making recommendations as a result of analysis
- Monitor and ensure rate integrity between Hilton.com and other distribution channels
- Maintain and monitor group inventory and activity including group build, recommend group rate quotes, cut-off, pick-up, block releases, recommend block & rate increases
- Onboard new employees and provide ongoing professional development & training
- Book VIP reservations
- Support Reservations Team with rate quotes, rate and inventory inquiries, troubleshoot, and resolve reservations issues
- Submit Hilton GDM forms
- Follow-up on invalid credit card & charging deposits
- Assist Front Desk Managers & Business Management with guest research, billing inquiries, & payment of commission
- Assist with forecasting & budgeting
- Support the Regional Revenue Manager in recognizing and conveying rental availability gaps to Inventory Management
- Assist with comp set & market research including rate shops, guarantee, and cancel policies, & updating events/convention calendars
- Aid Regional Revenue Managers & Revenue Managers in planning, carrying out, and following up on team training
- Assist with reporting as needed
- Performing other related duties as assigned by leadership
- Represent the Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Collaboration, Responsibility, Now
- Complete all required company training/compliance courses as assigned
- Adhere to company standards and maintain compliance with all policies and procedures
Knowledge, Skills, and Abilities:
To achieve success in this position, the individual should have the following qualifications, knowledge, skills, abilities, and experience:
- Intermediate proficiency in Microsoft Office applications - 2-3 years of experience.
- Skilled in Excel, Word, & Adobe - 2-3 years of experience.
- Ability to conduct detailed financial analysis
Additionally, the following qualifications, knowledge, skills, abilities, and experience are desired:
- Strong quantitative and analytical skills
- Ability to make recommendations to improve performance
- Must be able to pivot to new assignments without notice
- Ability to effectively work in a fast-paced environment, readily adapting to changing priorities
- Learn new systems & procedures quickly
- Train colleagues/new hires
Location: Orlando and Las Vegas Applicants Only!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will provide accommodations for individuals with disabilities to participate in the application or interview process. We also support them in performing essential job duties and accessing employment benefits. Please contact us to request assistance.