Revenue & Billing Manager

Revenue & Billing Manager

Finance | Exempt | Baltimore, MD

Build Revenue Integrity. Strengthen Our Mission. Make an Impact.

NCIA is a mission‑driven nonprofit organization dedicated to improving lives through high‑quality services and programs. We're seeking an experienced Revenue & Billing Manager to lead and strengthen our revenue‑cycle operations across multiple service lines. This is a highly visible role for a finance professional who brings both technical expertise and a collaborative, solutions‑focused mindset.

If you thrive at the intersection of billing accuracy, operational improvement, and mission impact and enjoy solving complex revenue challenges this role offers the opportunity to make a meaningful difference.

Why This Role Matters

The Revenue & Billing Manager plays a critical leadership role in ensuring NCIA's financial sustainability. By overseeing billing, accounts receivable, and revenue recognition, this position helps ensure our programs are properly funded, our services remain uninterrupted, and our organization continues to serve the community with integrity and accountability.

What You'll Do

Lead & Strengthen the Revenue Cycle

• Oversee billing across multiple revenue streams, including LTSS, state contracts, and LEA tuition billing
• Establish and maintain clear, consistent billing processes, timelines, and documentation standards
• Review billing outputs for accuracy, completeness, and timeliness; resolve discrepancies proactively
• Serve as the central point of coordination for revenue‑cycle issue resolution

Drive Accounts Receivable Performance

• Monitor A/R aging and collection trends across all programs
• Develop and maintain A/R dashboards and reporting for leadership
• Identify delayed payments, denied claims, and systemic risks and act decisively
• Support resolution of receivables with internal teams and external payors (state agencies, LEAs)

Ensure Accurate Revenue Recognition

• Support month‑end revenue recognition and related journal entries
• Prepare and review reconciliations tied to receivables and revenue accounts
• Maintain revenue schedules and documentation for audits and reporting

Solve Problems & Improve Processes

• Resolve complex billing exceptions related to eligibility, authorizations, and contract requirements
• Develop and document standard operating procedures using best practices
• Identify opportunities for process improvement, automation, and system enhancements
• Partner with Finance and program leadership to reduce recurring issues

Lead & Collaborate

• Provide functional oversight of the LTSS Billing Specialist
• Directly supervise the Sr. Staff Accountant
• Work closely with program teams, finance leadership, and external partners

What We're Looking For

Required Qualifications

• Bachelor's degree in Accounting or a related field
• 5+ years of accounting/finance experience with a strong focus on billing, A/R, and revenue‑cycle management
• Experience in a complex nonprofit environment with multiple programs
• Maryland LTSS billing experience required

Strongly Preferred

• Experience with MD Works (state contracts) and MSDE tuition billing
• Audit coordination experience (lead schedules, reconciliations, auditor requests)
• CPA and/or MBA
• Experience with Sage Intacct
• Advanced Excel skills

You'll Succeed in This Role If You…

• Bring strong analytical skills and attention to detail
• Identify root causes and solve systemic issues, not just surface problems
• Lead and drive process standardization across teams
• Communicate risks and insights clearly to leadership
• Work collaboratively and take a proactive approach
• Are motivated by continuous improvement and smarter systems

Why Join NCIA

At NCIA, our work is rooted in purpose. We are a mission‑driven nonprofit committed to improving lives through high‑quality services, accountability, and integrity in everything we do.

In this role, you'll have meaningful visibility and influence - helping ensure the financial sustainability that allows our programs to thrive and our services to remain uninterrupted. You'll partner with dedicated colleagues across finance and program teams who care deeply about doing things the right way and continuously improving how we operate.

NCIA offers a collaborative, values‑based culture, long‑term organizational stability, and the opportunity to make a tangible impact through thoughtful leadership and strong financial stewardship.

Benefits That Support You

NCIA offers a competitive and comprehensive benefits package designed to support both professional growth and personal well-being, including medical, dental, and vision coverage, a 403(b) retirement plan with employer match, generous paid time off, credit union membership, tuition reimbursement, and ongoing professional development opportunities.

NCIA is proud to be an equal opportunity employer and makes employment decisions based on merit. NCIA celebrates people from all walks of life and prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. All employment is decided based on qualifications, merit, and business needs.