Revenue Compliance Administrator

Revenue Compliance Administrator

Salary

$57,449.60 - $70,616.00 Annually

Location

City Hall, 605 East Main Street, Charlottesville (22902), VA

Job Type

Regular Full-Time

Job Number

260900028

Department

City Treasurers Office

Division

City Treasurer

Opening Date

10/02/2026

Closing Date

10/23/2026 5:00 PM Eastern

Bargaining Unit

N/A

• Description
• Benefits
• Questions

General Summary

The Revenue Compliance Administrator within the Citys Treasurers Office performs difficult administrative and technical financial work coordinating and handling customer service in the collection of delinquent accounts related to unpaid tax liabilities and securing of revenues. Work is performed with general supervision and reports to the Revenue Compliance Supervisor.

This position may be eligible for a hybrid (partial telework) schedule following successful completion of a 6-month probationary period; however, this is not a fully remote position and regular in-person attendance for meetings, trainings, and operational needs is required.

The preferred hiring amount for this position is between $27.62 - $33.95 an hour ($57,435.41 - $70,616.00 annually). Starting offer is based on applicable education, experience, and internal equity. This full-time, non-exempt position offers a comprehensive benefits package, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following retirement benefits:

• Vacation Leave: 3.09 hours accrued bi-weekly (increases with YOS).

• Sick Leave: 4.62 hours accrued bi-weekly, approx. 120 hours per year with no limit on accumulation.

• 13 Paid Observed City Holidays

• 1 Floating Holiday which must be taken during the fiscal year (July 1 - June 30)

• Choice of retirement plan:

• Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5-year vesting period and requires an employee contribution of 5% of salary.

• Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.

• Voluntary 457 Deferred Compensation Plan

• Eligibility to purchase prior service credit under the Defined Benefit Plan.

The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the "Benefits" tab within this posting or visit the City's Employee Benefits webpage.

Essential Responsibilities and Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Provides professional customer service related to collecting unpaid tax liabilities and securing revenues in accordance with State laws and City ordinances.
• Handles incoming phone calls in a call-center environment while simultaneously managing email and chat communications.
• Handles and researches delinquent accounts through appropriate procedures and actions.
• Analyzes accounts for accuracy, overpayments and delinquency.
• Provides account analysis for a variety of account types and statuses. Completes forms and processes applicable reports.
• Establishes and manages payment plans for customers.
• Initiates salary and bank liens, when appropriate, or determine best type of collection tool to utilize.
• Processes customer refunds.
• Conducts miscellaneous billing and lien management on behalf of other City departments (non-tax liens).
• Researches accounts and skip tracings.
• Applies the penalty and interest waiver policy with discretion.
• Manages the application and removal of DMV stops.
• Administers passport applications.
• Provides general information and guidance to the public on a variety of City services (large item collection, dog licenses, refuse and recycling, parking ticket waivers and appeals).
• Participates in establishment and review of billing and collections policies and procedures.
• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and reliable attendance.

Other Duties

• Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience and Skills

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• Associate degree in accounting, finance, public administration or closely related field AND 2 years of experience in administrative support and/or customer service, including 1 year experience in a professional office environment.

OR

• High School diploma or GED AND 4 years of experience in administrative support and/or customer service, including 1 year experience in a professional office environment.

OR

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Certifications/Licenses/Other Requirements:

• Within 1 month of hire, obtains and maintains certificate of compliance with the Virginia Department of Motor Vehicles.
• Within 6 months probationary period, obtains and maintains Department of State Passport Acceptance Agent Certification.
• Within six-month probationary period, obtains and maintains Virginia Department of Taxation Integrated Revenue Management System (IRMS) Authorized User Certification.
• Within first 2 years of employment, obtain and maintain Treasurers Association of Virginia Master Governmental Deputy Treasurer Certification (two-year initial certification; rolling four-year recertification).
• Comply with annual requirements for Policy and Procedure Awareness for Virginia Department of Motor Vehicles.
• Required to successfully pass a pre-employment background check and pre-employment drug screen.

Knowledge, Skills, Abilities and Other Characteristics:

Job Knowledge

• Knowledge of collections, bankruptcy, accounts receivable, general accounting principles, customer service, quality and assurance, state/ local laws.
• General knowledge of bankruptcy laws.
• Advanced knowledge of standard word processing, spreadsheet, and database programs, such as Microsoft Outlook, Word, Excel, Access.
• Knowledge of customer service methods, procedures, and principles, as well as departmental procedures and policies.
• Knowledge of information systems and the ability to access and analyze information.

Reading

• Intermediate: ability to read and understand written materials such as newspapers, magazines, journals, financial documents, multi-step instruction manuals, and reference materials.

Writing

• Basic: ability to write simple letters, paragraphs and sentences containing subject, verb, and object, and/or series of numbers, names, and addresses. Prepares clear and concise written financial reports.

Math

• Intermediate: Ability to work with and understand number systems; simple formulas, practical application of fractions, percentages, ratios/proportions and measurement such as technical specifications and financial operations. Prepares statistical and mathematical reports.

Communication Skills

• Intermediate: Ability to establish and maintain effective working relationships with co-workers, city staff, citizens, and the public. Communicates standard information and procedures. Contacts that may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Customer service skills interacting with diverse groups and individuals. Elements of persuasion may be necessary to gain cooperation and understanding.

Independence and Decision-Making

• Requires General Direction: normally performs the job by following general instructions or established standard operating procedures and/or policies. There is some discretion when making decisions among a few easily identifiable choices of the appropriate procedure or policy to apply to duties. Performance is reviewed frequently.

Technical Skills

• Skilled: comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities. Uses technical skills to operate and maintain financial systems. Proficiency in the use of a computer, Microsoft Office applications (Word, Excel, etc.), Adobe, accounting software, cashiering systems, and effectively use the agencys systems and software. Ability to problem solve with strong research skills.

Fiscal Responsibilities

• Collects payments and handles financial transactions. No departmental budgetary/fiscal responsibilities.

Supervisory Responsibilities

• No responsibility for direction or supervision of others.

Other Characteristics

• Excellent customer service skills.
• Organization and time management skills, sometimes under strict time constraints.
• Frequent change of tasks.
• Constant interruptions and requests for service
• Performing multiple tasks simultaneously.
• Tedious or exacting work.
• Working closely with others as part of a team.
• Work effectively with sensitive and confidential information.
• May require dealing with angry, frustrated and/or upset individuals.

Physical Conditions & Additional Information

Physical Demands:

• Sedentary work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Remains in stationary position most of the time.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.

Work Environment:

• Work is performed in an office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
• The noise level is usually moderate.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City's policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City's policy prohibiting employees from testing positive for marijuana.

SUMMARY OF EMPLOYEE BENEFITS

Updated February 9, 2026

Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.

1. LEAVE:

Vacation: Need some time off? Use it, you earned it:

Years Worked

0 - <3

3 - <5

5 - <10

10 - <15

15 - <20

20 - <25

25+

Hours Accrued Biweekly

3.09

3.85

4.62

5.4

6.16

6.93

7.7

Sick: Under the weather? Earn 4.62 hours biweekly, approximately 120 hours a year, with no limit on accumulation to be used to care for yourself and qualifying family members.

Holidays: Enjoy 13 paid holidays per year. Including 1 Floating Holiday, which must be taken during the Fiscal Year (July 1 - June 30):

OBSERVED CITY HOLIDAYS

New Years Day

Dr. Martin Luther King Day

Presidents' Day

Liberation & Freedom Day

Memorial Day

Juneteenth Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Friday after Thanksgiving

Christmas Eve

Christmas Day

1 Floating Holiday

Volunteer Leave: Paid leave for participating in an authorized event as a volunteer, subject to Section 9-3, Code of Ethics & Conflicts of Interest. Regular full-time employees receive up to 8 hours and all regular part-time employees are eligible to receive pro-rated leave each available each calendar year.

2. INSURANCE:

Aetna Medical Plans: Coverage is effective on the first of the month following date of hire.

• Choose from two options:

• Select HMO with City-funded HRA ($0 premium for employee-only coverage)

• Choice POS ($13.02 biweekly premium for employee-only coverage)

• Prescription Card: ($10 generic, $30 lower cost name brand,$55 higher cost name brand, 20% up to $150 for specialty drugs)

• Mail Order Maintenance Prescription Drug Program ($20 generic, $60lower cost name brand, $110 higher cost brand) not available for specialty drugs)

Delta Dental Plan:

• Diagnostic and Preventative-100% of allowable charge; Basic Dental Care-80%; Major Dental Care- 50%
• Primary - $50 deductible, 80/20; Prosthetic and Complex Restorative -$50, 50/50
• $1,500 Annual benefit maximum
• $1,000 Orthodontic benefit (children to age 19)

MetLife Vision Plan: (Optional)

• $2.50 premium paid bi-weekly for employee-only coverage. Dependent care coverage also available.
• Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay
• $130 allowance for frames, after co-pay, plus additional discounts where accepted.

Life Insurance: In the event of your death, your beneficiary will receive twice your annual salary. Supplementary policies for you and your dependents are available.

Long-Term Disability: Upon approval for along-term illness or injury, you can receive up to 60% of your earnings after a 90-day wait period.

Voluntary Benefits: Accident, Critical Illness, Hospital Indemnity insurance; Short-Term Disability; Identity Theft Protection

3. RETIREMENT:

Pension:

• Choose from two (2) options:

• A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age. Our plan has a 5-year vesting period and an employee contribution of 5% of salary.

• A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% vesting after three years of service. There is no required contribution from salary. (Note: the Defined Contribution retirement plan is the only plan available for Library employees).

Supplement: Deferred Compensation 457 available for you to invest your own money for additional retirement savings.

4. VOLUNTARY:

Wellness:

• Gym Membership Reimbursement Program (up to $34.00 per month)

• Bicycle Commuter Program: Reimbursement up to $20 per month for reasonable bicycle commuting expenses

• Online wellness resources and Lunch-and-Learn Sessions

Employee Assistance Program:

• A variety of confidential, personal professional services for you and your family available 24 hours a day.

Tuition Reimbursement:

• Up to $1,500 for job-related certificates, trade programs, undergraduate coursework or up to $3,000 for graduate level courses per fiscal year for career-related courses.

Flexible Spending Accounts:

• Expense accounts available for healthcare, dependent care and parking/mass transit.

01

How much experience do you have providing administrative support and/or customer service? (Your response must be verifiable in reference to the Work History section of your online application.)

• No experience.
• Less than two (2) years.
• Two (2) to less than four (4) years.
• Four (4) to less than six (6) years.
• Six (6) years or greater.

02

Do you have at least one (1) year of experience working in a professional office environment?

• Yes
• No

03

Please indicate the highest level of education you have completed: (Your response must be verifiable in reference to the Education History section of your online application.)

• Associates degree or higher
• 60 or more college credits, from an accredited college/university
• High School Diploma / GED
• None of the above

04

To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

• Yes
• No

05

I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

• Yes
• No

Required Question

Employer City of Charlottesville

Address P. O. Box 911

605 East Main Street

Charlottesville, Virginia, 22902

Phone (434) 970-3490

Website http://www.charlottesville.gov/jobs