Revenue Cycle Account Representative

MAJOR DUTIES AND RESPONSIBILITIES

• First point of contact and resolution for customer inquiries and customer disputes.
• Applies cash receipts timely and accurately.
• Focus on and facilitates collection of AR in timely manner.
• Minimizes the amount of unapplied funds.
• Responds to internal and external customer inquiries in a timely and courteous manner utilizing effective verbal and written communication skills.
• Recognizes financial opportunities and exposures and escalates appropriately.
• Monitors and adheres to internal control activities established by management.
• Provides support, as appropriate, to internal key stakeholders and external customers.
• Assumes additional responsibilities and assists with special projects as needed or directed.
• Prepares schedules and reports as requested to support management and audit requests.
• Ensures compliance with Group accounting policies, regulations and deadlines.
• Researches and resolves issues and any escalated issues in a timely manner.
• Maintains continuous improvement mindset and proactively identifies, reviews and implements process improvements.
• Complies with established department and company internal controls.
• Assumes additional responsibilities and assists with special projects as needed or directed.
• Maintains proficient knowledge and utilization of systems and software within area of responsibility.
• Prioritizes work, seeking guidance from Manager as needed.
• Escalates issues to Manager in a timely manner.

• Bachelor's Degree in Accounting or equivalent experience
• 2+ years of comparable accounts receivable experience
• Proficient in Microsoft Excel
• Strong verbal and written communication skills
• Adept at handling customers in a professional manner
• Demonstrated willingness and ability to be a self-starter, taking the initiative to solve problems/pursue business opportunities
• Ability to adapt to shifting and competing priorities
• Ability to analyze problems, to compile data, to determine facts and reach a logical conclusion
• Constructively challenges the process and takes the initiative to search for opportunities to grow, improve and innovate
• Strong time management, organizational and communication skills, both written and oral
• Strong organizational skills and the ability to work under pressure in a fast-paced environment
• Attention to detail and deadline-oriented