Revenue Cycle Director of Innovation

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

680 Lake Shore Drive

This position is primarily remote with an onsite expectation averaging twice per month.

General Summary:    
The Director of Revenue Cycle Innovation provides operational leadership to all projects and initiatives which revenue cycle owns or is resourced. They elevate the productivity and effectiveness of the Revenue Cycle Innovation team through coaching, mentoring, and supporting employees to do their best work. The director leverages market research and industry best practices to deliver an efficient, cost effective, and robust revenue cycle. This includes ensuring projects and initiatives are completed on time, on budget, and with the stated benefit. The director makes strategic, data-driven decisions that prioritize initiatives and allocate resources in service of revenue cycle and organizational goals. The director proactively eliminates roadblocks and is adept at leading employees through change. Under their leadership, employees feel connected to their work, our mission, and each other.

Essential Job Functions:

• Lead and manage people resources. Select and develop staff within designated area of responsibility. Identify professional development plans and oversee progression for all direct reports. 

• Follow established revenue cycle processes and protocols for effective team leadership and management. Define roles and responsibilities for each member of the team including escalation protocol and decision-making authority. Implement individual improvement plans, as needed, to meet goals.

• Identify, develop, and monitor progress toward team and departmental goals that are aligned with strategic goals.

• Foster teamwork and camaraderie within revenue cycle and with departments across the organization.

• Develop processes for rigorous data analysis to ensure the decisions are timely, effective and deliver value to the organization.

• Track project and initiative outcomes over time to ensure the ROI is documented, maintained, and tied to a strategic goal.

• Resource and schedule projects and initiatives in a way that balances resource constraints with the needs of the organization.

• Work effectively with all staff, including providers, senior executives, operational leadership, and front-line staff.

• Collaborate closely with information management. Develop relationships and processes that allow revenue cycle and information management teams to function optimally and cohesively.

• Demonstrate effective issue resolution and conflict management skills reinforcing a team-focused, solution-oriented culture.

• Participate in annual revenue cycle strategic planning leveraging data to assess ROI and develop plans that support revenue cycle goals.

• Develop and implement clear, effective communication plans that facilitate the optimal flow of information within revenue cycle and across the organization.

• Pursue professional opportunities and maintain networks that enhance professional knowledge, advancement, and excellence within revenue cycle. Guide and mentor others to do the same.

• Other job functions as assigned.

Knowledge, Skills and Abilities: 

• Bachelor’s degree required, Master’s degree in Business, Finance or Healthcare Operations preferred.

• Minimum of 7 years revenue cycle experience in a medium to large healthcare facility with at least 5 in a leadership role. Experience building new teams and quickly fostering team cohesion preferred.

• Epic certification in one or more revenue applications required. Experience overseeing complex, enterprise-wide healthcare IT projects preferred.

• Project Management certification with 3+ years of experience preferred. Excellent project management, change management and prioritization required.

• Effective communication, conflict resolution and problem resolution skills, including facilitation of groups and expert presentation skills.

• Effective listening skills to understand various perspectives, synthesize findings, establish common goals, and  achieve results.

• Excellent analytical and process/systems thinking skills required. Experience with quantitative analysis involving large data sets preferred. 

• Demonstrated skills in the use of MS Project, Excel, Visio, Power Point, and other Microsoft Office products.

• Excellent written and verbal skills.

• Excellent interpersonal skills, including ability to understand and articulate the needs of the customer and assist them in making the necessary decisions to accomplish their objectives.

• Demonstrated ability in earning creditability with leaders across the healthcare organization, including clinicians.

• Ability to challenge team members to perform against designated timelines in a team-oriented manner.

• Experience in an Academic Medical Center is preferred.

Education

Pay Range

$130,000.00-$214,510.40 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. 

For questions about how to request an accommodation please contact: employeehealth@luriechildrens.org

AI Notice 

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: peoplequestions@luriechildrens.org