Benchmarking, Calendar Management, Co-Payments, Coaching, Corrective Action, Document Management, Documentation, Electronic Medical Records, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Identify Issues, Instructional Design, Leadership, Learning Management System (LMS), MEDITECH, Maintain Compliance, Monitor Regulations, Needs Assessment, Nursing, Onboarding, Performance Metrics, Procedure Development, Product Demonstration, Quality Assurance, Quality Management, Quality Metrics, Radiology, Record Keeping, Regulations, Regulatory Compliance, Scripting (Scripting Languages), Software Administration, Software Upgrades, Source Code/Configuration Management (SCM), Staff Training, Standard Operating Procedures (SOP), Technical Support, Training/Teaching, Trend Analysis
Location:
Samaritan Medical Center
Department:
01.8524 SMC ADMITTING
Pay Range:
$20.84 - $33.34
Care for our community, and your career.
Position Summary
Develops, delivers, and maintains comprehensive revenue cycle education, including orientation, competencies, refresher training, and downtime/playbook SOPs. Collaborates with QA, Supervisors, and departmental leadership to reduce errors, improve KPIs, and support system-wide standardization. Participates in a rotating business‑hour escalation schedule for training and competency needs.
Reporting Structure
Reports to: Director
Core Competencies
- Instructional Design & Facilitation: Builds structured education programs emphasizing HEART Values, hands‑on demonstrations, micro‑trainings, workflow simulations, and competency assessments tailored to multiple learning styles.
- Regulatory & Compliance Expertise: Thorough understanding of Article 28, Joint Commission requirements, MOON/IMM, MSPQ, HIPAA, consent standards, and NAHAM principles.
- Technical Proficiency: Advanced knowledge of applicable programs including but not limited to: EMRs, AccuReg, Strata, Quadax, and payer portals; able to train both new and tenured staff.
- Coaching & Performance Development: Provides constructive feedback, reinforcement, corrective action support, and confidence‑building.
- Instructional Communication: Breaks down complex processes into clear, digestible steps and adapts teaching for high‑volume, high‑stress environments.
- Quality‑Focused Mindset: Interprets accuracy metrics and QA trends to develop targeted education.
- Collaboration & Alignment: Works closely with Supervisors, Leads, Analysts, and the Director to support standardization across Revenue Cycle units.
- Documentation & Organization: Maintains detailed training records, SOPs, version control, and curriculum documentation.
Essential Functions
Orientation & Competency Management
- Owns the full onboarding program, including days 1-90 and all ongoing competency validation.
- Maintains role‑specific competency checklists for staff including but not limited to: Registrars, Switchboard, ED Registration, Central Scheduling, and Casual staff.
- Conducts system access walkthroughs, workflow demonstrations, script practice, and scenario‑based training.
Training Development & SOP Ownership
- Develops, updates, and publishes standardized SOPs, workflow maps, and quick‑reference guides.
- Creates downtime procedures and emergency playbooks for Samaritan operations.
- Maintains version control and ensures all materials are consistently distributed across shifts and locations.
- Builds new curricula in alignment with workflow changes, regulatory updates, or software upgrades.
Remediation & Quality Improvement
- Supports department goals through measurable improvements in accuracy rates, POS/Copay collection, MOON/IMM/MSPQ compliance, and AccuReg performance.
- Partners with Analysts, Leads, and Supervisors to interpret QA trends and identify remediation needs.
- Performs focused re‑education on error trends, workflow inconsistencies, BAR documentation, and AccuReg requirements.
- Validates progress and documents improvement, targeting defined error‑reduction benchmarks within 60 days.
- Communicates unresolved concerns and ongoing patterns to the Supervisor and Director.
Collaboration & Operational Alignment
- Develops training calendars with the Supervisor and Leads to support 24/7 department needs.
- Conducts routine huddles with Leads to reinforce consistency and identify emerging training priorities.
- Serves as the education liaison to Nursing, ED, Radiology, Lab, Revenue Cycle, and HR/Education.
- Supports training for new initiatives including software upgrades, workflow changes, and eligibility processes.
Systems Training & Technical Support
- Teaches core and advanced competencies in Meditech Registration, AccuReg, verification workflows, MSPQ, and MOON/IMM documentation.
- Trains staff on payer portals, eligibility systems, Optum, and benefit lookup tools.
- Troubleshoots user errors during training and escalates system‑level issues to IT or designated departments.
LMS & Documentation
- Manages attendance tracking, LMS assignments, completion logs, and competency validation records.
- Monitors required annual regulatory training to ensure compliance.
- Maintains documentation for group trainings, 1:1 remediation, and follow‑up outcomes.
Key KPIs
- New‑hire competency pass rates.
- Error‑reduction outcomes for designated focus areas.
- AccuReg accuracy rates (initial, final, and resolution).
Minimum Qualifications
- Associate's degree required; Bachelor's degree preferred.
- 2+ years of training/education experience or senior‑level Patient Access experience.
- Experience in curriculum design, facilitation, and SOP development; proficiency with LMS systems.
Work Environment / Physical Requirements
- Office and classroom settings; occasional evening sessions to support off‑shift training.
- Standing presentations, computer‑based work, and extended periods of instruction.
Non- FLSA Classification
Exempt (Hourly)
Work Shift:
FLSA7DAY- 8 Hours Day Shift (United States of America)
Position Hours:
80
Samaritan is an Affirmative Action/Equal Opportunity Employer. Women, Minorities, Disabled, and Veterans are encouraged to apply.