Revenue Cycle Financial Representative-Estimates Call Center

Job Description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

Supports Centralized Estimate agent lines with incoming calls from patients. Responsible for performing a variety of pre-service tasks and customer service-related functions for patients and/or their representatives includes verifying patient information is current and accurate, creating/reviewing pre-service estimates, and collection of pre-payments. May include other duties as assigned based on business need.

Responsibilities:

1. Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy

2. Actively participates in departmental quality by making a personal effort to reduce individual errors, and making corrections

3. Review/Create Hospital and Physician estimates from the Epic Patient Estimator

4. Provide patient with pre-service benefit education, explain the estimate cost, and attempt to secure payment and/or set expectation of payment at time of service

Other Information

Other information:

Education Requirements:

High school diploma or GED.

Licensure/Certification Requirements:

No licensure or certification required.

Professional Experience Requirements:

Two (2) years of experience in Hospital or Physician Insurance related activities or Call Center Customer Service experience. (Authorization, Billing, Follow-Up, Call-Center, or Collections).

Knowledge/Skills/and Abilities Requirements:

Excellent interpersonal, verbal and written communication skills.

Excellent listening skills, and organizational skills.

Advanced knowledge of UB-04, HCFA-1500's and Explanation of Benefits (EOB) interpretation.

Intermediate knowledge of CPT and ICD-9 codes.

Advanced knowledge of insurance billing, collections and insurance terminology.

Ability to work in fast pace environment and prioritize and manage multiple tasks.

Healthcare terminology.

Customer Service skills.

Computer knowledge: MS Word, Excel, and Outlook.

Knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: PFE Coverage Coordination

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.