Revenue Cycle Supervisor

Under general supervision and according to established policies and procedures, the Revenue Cycle Supervisor will oversee the day-to-day operations of the billing department. Will oversee revenue cycle procedures for multiple clinics with emphasis on ensuring the accuracy and consistency of data for all accounts receivable, cash flow management and financial reporting. Will be cross trained on all aspects of the revenue cycle department, including benefits verification, and will serve as back-up to revenue cycle manager.  Responsible for process improvement, execution of goals and providing service excellence. 

essential job ResponsibIlities:

• Monitors daily operations of the department to ensure excellent customer service is achieved with both internal and external customers.
• Maintains and builds working relationships between the department and their respective hospital departments, including central scheduling, registration, physician offices, etc. by gathering feedback from all parties to identify methods to improve service and productivity.
• Adheres to call monitoring process.
• Communicates operations status to leadership by providing daily/weekly data regarding department opportunities for improvement
• Demonstrates ability to assign additional job duties based on department need that may be in addition to or in place of those normally performed by employees in a fair, timely, and efficient manner.
• Monitors staff productivity and suggests/provides training, coaching, mentoring, etc. in a proactive fashion based upon CHS standards.
• Consistently maintains professional level of communication with staff, both oral and written.
• Gains experience in all areas of the department in order to properly supervise, provide back-up, educate, train, etc.
• Serves as backup to staff when necessary to ensure daily standards are maintained.
• Ensure all staff are educated on resources/tools necessary to perform their duties as assigned or requested with a positive attitude.
• Actively engages staff to promote teamwork amongst their dept. and other depts. within the SSC and hospitals.
• Monitors and provides daily staff productivity
• Monitors daily workflow and adjusts as needed
• Handles escalated situations in a calm, professional manner
• Thoroughly reviews problem accounts and communicates resolutions in a professional manner
• Oversee special projects to ensure they are completed in a timely manner
• Assists with Departmental training
• Attends educational sessions and department meetings as scheduled
• Performs other duties as assigned.
• Travel as assigned.
• Comply with all policies and standards.

WORK EXPERIENCE

·         Minimum of three to five years’ experience in medical billing, including supervisory work experience. Preference given to those with urology experience.

·         Knowledge of revenue cycle management functions including, but not limited to, data entry, ICD10 coding, accounts receivable management and remittance application.

Skills

·         Exceptional customer service and phone etiquette.

·         Ability to maintain effective and organized systems to ensure timely patient flow.

·         Working knowledge of medical terminology.

·         Computer proficiency and prior experience with Electronic Medical Records preferred.

·         Ability to work in a fast-paced environment.

PHYSICAL REQUIREMENTS

·         Requires frequent bending/carrying items weighing up to 50 pounds.

·         Adequate physical ability including sufficient manual dexterity to perform the requisite healthcare services including computer entry.

Education

·         Bachelor’s degree in business administration, healthcare or related field or equivalent experience.

·         High school diploma or GED; some college preferred.