Revenue Cycle Team Lead

INSUMMARY...

TheMedicalBillingTeamLeadisresponsibleforoverseeingdailyrevenuecycle operationswhilesupportingandguidingateamofbillingspecialists.Thisroleensuresworkiscompletedaccurately,eciently,andinalignmentwithclientexpectations,internalstandards,andpayerrequirements.

TheTeamLeadservesastheprimarypointofcontactforstaffsupportasitrelatestoworkowcoordination,andissueresolution.Theymonitorproductivityandquality,providecoachingandmentorship,andactasaliaisonbetweentheteamandleadershiptoensureconsistentcommunicationandperformance.

Thispositionplaysacriticalroleinmaintainingoperationalexcellencebyidentifyingprocessimprovements,addressingworkowchallenges,andensuringtheteammeetskeyperformancemetricsacrossclaims,payments,A/Rfollow-up,anddenialmanagement.

WHATYOUWILLDO...

• Distribute and monitor daily workloads among team members (charges, payments, AR follow-ups, denials).
• Ensure staff meet daily productivity and accuracy goals.
• Track turnaround times for claims submission, payment posting, and follow-up.
• Identify bottlenecks or delays, trends or gaps to adjust assignments as needed.
• Verify all assigned tasks are completed according to sent benchmark and KPI's.
• Conduct spot checks and audits of work performed by team members.
• Review denials and rejections to identify training opportunities or process gaps.
• Serve as the rst point of contact for process questions, problem accounts, or complex scenarios.
• Help identify staff development needs and communicate them to the supervisor.
• Act as a liaison between the team and the Supervisor/Operations Manager.
• Relay updates, client changes, payer rule adjustments, and workow changes promptly.
• Ensure the team understands and implements new procedures consistently.
• Participate in daily or weekly check-ins with supervisors to report team progress and concerns.
• Recommend changes to workows or templates to improve speed and accuracy.
• Assist in compiling necessary reports on trends and follow-up outcomes.
• Backup coverage as needed.
• Maintain HIPAA compliance when handling patient protected health information (PHI)

BACKGROUNDANDSKILLSYOUWILLBRING...

• High school diploma or equivalent required; Associate or Bachelor's degree in Healthcare Administration, Business, or related eld preferred
• 3–5+ years of medical billing / revenue cycle experience, with demonstrated prociency in claims, payment posting, A/R follow-up, and denial management
• Prior experience in a lead, senior, or mentoring role strongly preferred
• Strong knowledge of payer rules, billing guidelines, and reimbursement processes (commercial, Medicare, Medicaid)
• Experience with EHR/PM systems and billing software
• Ability to interpret EOBs, remits, and denial codes and take appropriate action
• Understanding of coding basics (ICD-10, CPT, HCPCS) and their impact on billing
• Familiarity with RCM KPIs such as A/R days, denial rates, and productivity metrics
• Strong problem-solving skills with the ability to assist in complex account resolution
• Ability to prioritize work, delegate tasks, and manage competing deadlines
• Experience supporting training and onboarding of new team members
• Detail-oriented with a focus on accuracy and quality assurance
• Procient in using data to drive decision-making and process improvements
• Customer service mindset with a focus on client satisfaction

SUCCESS LOOKSLIKE...

• Being aggressive and taking initiative; we trust you to move the needle forward
• Doing the job; outcomes are just as important as strategy
• Being adaptable and amenable to meet the changes of a dynamic and evolving industry
• Demonstrating humility; partnership and collaboration is who we are and how we operate
• Tapping into your innovative side; conventional is not always correct

HOWWEINVESTINYOU...

• Competitive and comprehensive benets: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
  • Generous employer sponsored subsidy towards employee's medical insurance premiums
  • Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Balance and exibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.

• Economic opportunity: Competitive total rewards package that offers competitive

pay and advancement opportunities

AzaleaHealth'sEEOStatement

AzaleaHealthisanEqualOpportunityEmployercommittedtocreatingadiverseandinclusive workforcewhereouremployeesexcelbasedonmerit,qualications,knowledge,ability,andjobperformance.Weembraceand encourage our employees' differences inage,color,disability,ethnicity,genderidentityorexpression,language,nationalorigin,physicalandmentalability,politicalaliation,race,religion,sexualorientation,socioeconomic status, veteran status, and any other characteristicsprotectedbyfederal,

state,andlocallawsthatmakeouremployeesunique.