Revenue Recovery Analyst 1

Position Summary

The Revenue Recovery Analyst 1 will manage the collections of electric and gas utility accounts, construction damages, miscellaneous invoices, and process all utility account credit refunds.

Responsibilities

Primary Position Responsibilities 

• Maintain confidential collection records.
• Process electric and gas credit refunds.
• Reconcile and process all credit balances and adjustments for electric and gas utility accounts.
• Process and collect outstanding balances for electric and gas utility accounts.
• Process collection of electric and gas construction damage invoices.
• Process collection of all miscellaneous invoices from various departments.
• Research and reconcile electric and gas accounts as needed.
• Complete adjustment transfers for electric and gas utilities.
• Assist members with related questions and outstanding final account balance inquires for both electric and gas utility accounts.
• Serve as a resource to other departments on collection issues and/or questions.
• Process balance transfers and miscellaneous adjustments as submitted by other departments on finalled accounts.
• Process and maintain monthly charged off balances (Matching ID) reports for outstanding balances.
• Maintain and process collection letters for finalled accounts and damage invoices.
• Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

• Acquire knowledge of utility billing system.
• Maintain and document assigned processes and procedures.
• Acquire knowledge of collection laws, rules, and regulations.
• Cross-train within Revenue Management department to increase knowledge of billing system and processes.
• Serve other departments as back up when needed.
• Continued knowledge of utilities industry.
• Attend training as needed or directed by Management.
• Performs other duties and activities as directed.

Position Requirements

Education, Experience, and Certifications Required 

• High School Diploma or G.E.D equivalency.
• 1 – 3 years’ experience in utility collections or equivalent work experience.

Education, Experience, and Certifications Preferred

• Knowledge of collection laws and regulations.

Skills and Abilities Required 

• Handle difficult calls while providing good service.
• Must be well-organized and have the ability to support multiple tasks.
• Ability to work independently and with minimal supervision.
• Ability to work under strict deadlines and have strong problem-solving skills.
• Ability to use standard office equipment in a safe manner and observe all safety rules and regulations.
• Must be dependable, detail oriented, and a team player.
• Must have strong communication skills, both written and verbal.
• Typing – minimum 45 wpm.
• Must possess personal computer skills and be proficient in Microsoft Excel, Microsoft Word and10-Key.

Skills and Abilities Preferred

• None

Physical Requirements

• Operates office equipment such as a computer, telephone, fax machine, copier, etc.
• Indoor, office environment.
• Ability to lift a minimum of 25 pounds.
• Ability to drive occasionally as needed.
• Ability to sit for long periods of time.
• Requires frequent sitting, standing, walking, bending, and reaching.
• Ability to travel, if necessary, for business and training.
• Works extended hours as needed or directed.
• Uses computer for extensive periods of time.

Other Requirements

• Must have and maintain a valid Texas driver's license.