Revenue Recovery Officer II
Salary
$54,912.00 - $75,524.80 Annually
Location
Throughout San Bernardino County, CA
Job Type
Full-time
Job Number
26-03354-01
Department
Multiple County Departments
Opening Date
08/01/2026
Closing Date
Continuous
FLSA
Non-Exempt
The Job
San Bernardino County is recruiting for Revenue Recovery Officers II to work in a fast-paced, high-volume collections environment and using a variety of methods to collect delinquent revenues due the County. Revenue Recovery Officers II manage large caseloads of delinquent accounts and investigate, analyze, and determine the best course of action to resolve debt; establish payment schedules; conduct field calls; appear in court; and interpret court orders and laws to ensure compliance.
For more detailed information, please refer to the Revenue Recovery Officer II job description.
Applications are also being accepted for Revenue Recovery Officer Trainee and Revenue Recovery Officer I which requires a separate application.
The eligible list established by this recruitment may also be used to fill vacancies in the San Bernardino County Fire Protection District. Applicants will be asked to indicate their availability and preference for referral to the different agencies in the Supplemental Questionnaire.
The San Bernardino County Fire Protection District is a separate entity from San Bernardino County, and as such, compensation and benefits for their positions are set forth in a different compensation plan.
The salary for San Bernardino County Fire Protection District (Revenue Recovery Officer II (Fire) is $26.84- $37.01 hourly (range N27)). For additional details, refer to the Fire Auxiliary Services Unit MOU and Benefits Summary.
EXCELLENT BENEFITS
To review job-specific benefits, refer to:
Summary of Benefits
Memorandum of Understanding (MOU)
CONDITIONS OF EMPLOYMENT
Travel: A valid California Class C Driver License may be required to carry out the essential job-related functions of this position. Mileage reimbursement and proof of automobile liability insurance must be maintained.
Pre-Employment Process: A successful background check, including credit, is required prior to assignment.
Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
CANDIDATES MUST MEET THE FOLLOWING REQUIREMENT:
EXPERIENCE
Must possess two (2) years of full-time experience collecting on a large caseload of delinquent accounts for a governmental or third-party collection agency, hospital, or closely related environment. Primary duties MUST include full-time responsibility initiating and receiving collection calls, investigating financial information to determine debtors ability to pay, applying skip tracing techniques, and recommending and expediting legal action. Qualifying experience includes collecting on one or more of the following: government debt, medical bills, credit card, unsecured/secured retail debt, OR personal loans.
Note: Accounts receivable collections experience is not considered qualifying.
All work experience must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date.
Desired Qualifications
The ideal candidates background includes knowledge and understanding of the Fair Credit Reporting Act, Fair Debt Collection Practices Act, legal codes, court procedures, precedents, current laws, and governmental regulations pertaining to the collection of delinquent accounts (i.e., unsecured/secured debt, personal loans, medical bills, or government debt). The ideal candidate will be a self-assured and persuasive individual with excellent interpersonal and public contact skills, have the ability to successfully handle conflicts, multi-task, work well under pressure, have experience handling a high volume of delinquent accounts, and public sector collections experience. Experience utilizing multiple on-line skip tracing resources for the purposes of debt collection is highly desirable.
The ideal candidates background for the Auditor-Controller/Treasurer Tax Collector includes knowledge and understanding of the Fair Credit Reporting Act, Fair Debt Collections Practices Act, legal codes, court procedures, precedents, current laws, and government regulations pertaining to the collection of delinquent accounts (i.e., unsecured/secured debt, personal loans, medical bills, or government debt). The ideal candidate will be a self-assured and persuasive individual with excellent interpersonal and public contact skills, have the ability to successfully handle conflicts, multi-task, work well under pressure, have experience handling a high volume of delinquent accounts, and public sector collections experience. Experience utilizing multiple on-line skip tracing resources for the purposes of debt collection and substantial experience in determining appropriate course of action in case management is highly desired.
The ideal candidates background for Arrowhead Regional Medical Center includes practical knowledge with health insurance billing forms, utilization review, governmental and health plan billing requirements and reimbursement methodologies. Additionally, experience with various insurance payors including Commercial, Managed Care, Workers Compensation, Medicare, and Medi-cal is also highly desired.
Bilingual Skills (Spanish/English) and Computer Skills are highly desirable and should be noted on the application. Candidates who wish to be considered for bilingual (Spanish/English) positions must indicate bilingual skills on the application and pass the Spanish Bilingual Test. Bilingual compensation is available; additional testing may be required.
Selection Process
Examination Procedure:
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.
Application Procedure:
Complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application as soon as possible. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans Preference points. For details and instructions on how to request these points, please refer to the Veterans Preference Policy. (All Veterans Preference documentation (originals not required) must be submitted within 48 hours of submitting your application.)
For important details about the employment and application process, including helpful tips, review the links below:
Employment Hiring Process Information
SBC LevelUp - The Hiring Journey
Guide to Completing a County Job Application
Technical & Inspection Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate Summary of Benefits* for more information
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.
01
INSTRUCTIONS: The information on the Application and your responses to the following Supplemental Questions will be used in a competitive evaluation. Accurate responses should be provided for each question, and all experience must be clearly detailed in the work experience section of your application in order to ensure qualifications are properly considered.
(Do not refer to resume as it will NOT be reviewed. All questions should be answered appropriately.)
02
Experience: Please complete the following questions to help us review your qualifications. Select the option that best describes your qualifying experience.
Experience referenced MUST be listed and described in the work experience section of your application.
03
Qualifying Employer: Provide the name of the Employer(s) where you acquired your qualifying collections experience. Include a brief description of your primary duties. If none, indicate "N/A."
Employer referenced MUST be listed and described in the work experience section of your application.
04
Select an option that best describes how often you call on delinquent accounts and demand payments.
Experience referenced MUST be listed and described in the work experience section of your application.
05
Select an option that best describes how often you investigate and analyze delinquent accounts accounts in order to resolve the debt.
Experience referenced MUST be listed and described in the work experience section of your application.
06
Select an option below that best describes how often you perform skip tracing.
Experience referenced MUST be listed and described in the work experience section of your application.
07
Select an option that best describes how often you represented a client/employer in court.
Experience referenced MUST be listed and described in the work experience section of your application.
08
Legal Action: Do you have experience initiating and enforcing legal action in the collection of debts?
If Yes, experience referenced MUST be listed and described in the work experience section of your application.
09
Caseload Size and Collection Target Amount: Select an option which best describes the number of delinquent accounts you worked each day.
Experience referenced MUST be listed and described in the work experience section of your application.
10
Experience: For questions #4-9, clearly describe your duties and tasks performed for each area. Be sure to include dates of employment and name of employer where experience was obtained. If no experience, Indicate "N/A." Note: Lack of details or unclear information may result in disqualification or undeterminable evaluation review.
All experience referenced MUST be listed and described in the work experience section of your application.
11
Special Skills: Some departments require expertise or skills in certain areas of collections. To be considered for a special skill, candidates must complete the supplemental question for that skill and the employers referenced in the supplemental question MUST also be listed in the experience section of the application.
12
Special Areas of Experience: Indicate the areas of collections experience you have one (1) or more years of experience. Check all that apply.
13
Clearly describe in detail your collections experience for each area selected above, to include specific duties and tasks performed. Be sure to include the name of your employer(s), dates of employment where you gained the experience, and the title of your position(s). If none, indicate "N/A."
Experience referenced MUST be listed and described in the work experience section of your application.
14
FIRE PROTECTION DISTRICT AVAILABILITY: Please indicate your availability and preference for referral to vacancies in the San Bernardino County Fire Protection District. We recommend that you review the compensation plans and MOUs applicable to these positions. Follow this link for more information.
15
Applicant Acknowledgement - Notification Via Email: As part of our efforts to increase efficiency and promote conservation of resources, Human Resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email.)
Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided with your application is current, secure and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
16
ATTENTION GMAIL USERS
We have become aware of an increase in Gmails spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. To access the guide, download the Gmail Filter Setup Instructions (PDF). Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.
17
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
Required Question
Employer San Bernardino County
Address 175 West Fifth Street, 1st Floor
San Bernardino, California, 92415-0440
Phone (909) 387-8304
TTY Users: 711
Website http://www.sbcounty.gov/jobs
| Location | San Bernardino, CA |
| Salary | $26.84–$37.01 Per Hour |