Revenue Security & Asset Recovery Specialist

About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 145,000 miles of transmission and distribution lines in Texas.

Summary

The Revenue Security & Asset Recovery Specialist is responsible for retaining account data, processing field evidence, and thoroughly and comprehensively performing account research of data, field evidence, and activities. This includes, but is not limited to, corrective action from cross-meter and lost-meter investigations, with the objective of providing Revenue Management with appropriate billing corrections and validations. Process all meter investigation documents and documentation in compliance with Public Utility Commission of Texas (PUCT) substantive rules. Assist with providing necessary documents pertaining to customer and/or competitive retailer inquiries. Provide information to internal and external stakeholders to pursue corrective action and prepare root cause analyses. Develop reporting methods for internal and external stakeholders in an effort to reduce and eliminate cross-meter and lost-meter incidents. Directly answer phone inquiries from customers and competitive retailers concerning customer charges related to cross-meter and lost-meter investigations and account details. Review data to establish appropriate billing for competitive retailers and/or end-use customers. Assist with the processes of locating and discovering incorrect metering through account research and technical analysis of premise and meter data.

Key Roles and Responsibilities

• Process and document all required documents in appropriate databases with attention to detail.
• Apply effective analytics and sound decision-making through the analysis of data tools, including Command Center, COGNOS, 1132com Probe Data, Maximo, Customer Care and Billing (CC&B), and field evidence.
• Research, evaluate, and compile all necessary evidence that supports the accurate billing of accounts.
• Demonstrate strong verbal and written communication skills for inquiries from competitive retailers and/or customers concerning disputes or explanations of root cause analysis data.
• Work directly with the Revenue Security & Asset Recovery Advisor Sr., Revenue Security & Asset Recovery Lead, Revenue Security & Asset Recovery Advisor, and other internal stakeholders to minimize the amount of lost revenue by analyzing data from premises with metering facilities that have requests for metering validations.
• Assist Advanced Metering System (AMS) Operations with day-to-day functions, service order management, daily processes, and procedures.
• Assist in the audit of assigned company assets system-wide.
• Be available for on-call Storm Desk duties as required, 24 hours a day, 7 days a week.
• Complete paperwork associated with audits of service territories after major storm events where mutual assistance from other utilities is required.
• This position is responsible for completing the root cause analysis process and identifying process improvements.
• Perform all essential aspects and functions of the job, as well as any other specific job requirements.

Skills

• Proficient with Microsoft Excel, Microsoft Access, Microsoft Word, data analysis, and data entry.
• Proficient with Structured Query Language (SQL), data analysis, data entry, and statistical analysis.
• Knowledge of Measurement Services operations, policies, and procedures relative to Revenue Security.
• Thorough knowledge of current PUCT rules, regulations, and market protocols.
• Knowledge of metering and related equipment, standards, and practices.
• Thorough knowledge and understanding of service orders, field activities, and outage events.
• Previous experience in direct interaction with competitive retailers and/or end-use customers.
• Strong communication and leadership skills.
• Previous experience with project work and/or project management.
• Ability to provide assistance with storm response as a wire-down guard clerk at East Distribution Operations Center (EDOC)/West Operations Center (WDOC).
• Bilingual is a plus.

Education and Experience 

• High school diploma or GED is required.
• Two or more years of business analytics experience and/or other related experience in a business discipline is required.
• An Associate's or Bachelor's degree is encouraged to apply.
• Five to seven years of business analysis and analytics experience is encouraged to apply.
• Five to seven years of Customer Information System (CIS) and CC&B experience is encouraged to apply.

Measure of Success 

• Completion of and compliance with Measurement Services' defined processes and policies.
• Achievement of quantitative, qualitative, and cost metrics.
• Achievement of defined PUCT requirements.

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,300 in 2025) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match with student debt program.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.