Revenue Service Specialist 2

Revenue Service Specialist 2

Salary

$51,979.20 - $77,708.80 Annually

Location

Ankeny - 50021 - Polk County, IA

Job Type

Full-time

Remote Employment

Flexible/Hybrid

Job Number

27-00040

Agency

625 Iowa Department of Revenue

Division

Alcohol & Tax Compliance Division

Opening Date

07/07/2026

Closing Date

7/19/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

idrrecruitment@iowa.gov

• Description
• Benefits
• Questions

Job Description

The Iowa Department of Revenue's Alcohol & Tax Compliance Division is seeking a Revenue Service Specialist 2 to join the Alcohol Licensing team. The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns and payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol-licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa's laws and regulations.

In this position you will:

• Process business license applications for accounts and issues licenses, certificates, and permits following department procedures. Handle confidential information, and make decisions based on strong understanding of license requirements and agency systems
• Develop advanced knowledge and skills to interpret Iowa Code and Rules applicable to Iowa Alcohol laws
• Conduct process reviews for training opportunities and production corrections. Participate in team efforts to review, test and evaluate procedures, offer recommendations for improving procedures that ensure quality customer service
• Develop data and assemble background information for statewide alcohol licensing planning; coordinate, review, and provide assistance to local authorities and other organizations that have a need for alcohol licensing information
• Provide subject matter expertise to local authorities and licensees on the state law, policy, and specific issues related to the complex process of alcohol licensing within the state. Coordinate in collaboration with the various departments within the Iowa Department of Revenue, local authorities and insurance carriers. Present and attend meetings and conferences on behalf of the alcohol licensing department
• Determine the level of technical or system assistance needed and take appropriate steps to resolve issues such as login assistance, password resets, and relaying more complex issues to the Revenue Services Specialist 3

Preference will be given to candidates with the following:

• Experience with the principles and processes for providing excellent customer service for all business needs
• Experience in the analysis and reporting of financial, tax and business information
• Ability to make decisions based on practices and procedures
• Experience in responding to inquiries and communication via phone, email, and in person

Job Specific Competencies:

• Customer Service - principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Economics and Accounting - Economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data
• Clerical Procedures - Word processing, managing files and records, designing forms, and other office procedures and terminology

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Flexible Working Environment- Work from Home Opportunities

• Health, Dental and Vision Insurance

• Vacation Leave

• Sick Leave

• Paid Holidays (9 days/year)

• Flexible Spending Accounts

• Life Insurance

• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you're looking for a career with an organization that values its employees and customers, you've come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university with a degree in any field.

2) A total of four years of education and/or full-time experience where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.

3) Current, continuous experience in the state executive branch that includes two years of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.

4) Current, continuous experience in the state executive branch that includes one year of full-time work as a Revenue Service Specialist 1 or Revenue Examiner 1.

For additional information, please click on this https://das.iowa.gov/media/3409/download?inline=

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university with a degree in any field?

• Yes
• No

04

Do you have a total of four years of education and/or full-time experience where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions?

• Yes - I have the four years of required education/experience
• I do not have the four years of required education/experience

05

Are you a current State of Iowa employee? If yes - Do you have current, continuous experience in the state executive branch that includes two years of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions?

• I am a current State of Iowa employee and have the required identified experience
• I am not a current State of Iowa employee
• I am a current State of employee BUT DO NOT have the required identified experience

06

Are you a current State of Iowa employee? IF YES - Do you have current, continuous experience in the state executive branch that includes one year of full-time work as as a Revenue Service Specialist 1 or Revenue Examiner 1?

• Yes - I am a current State of Iowa employee and have current, continuous experience in the state executive branch that includes one year of full-time work as a Taxpayer Service Specialist 1 or Revenue Examiner 1
• No - I am not a current State of Iowa employee
• I am a current State of Iowa employee BUT DO NOT have current, continuous experience in the state executive branch that includes one year of full-time work as a Revenue Service Specialist 1 or Revenue Examiner 1

Required Question

Employer State of Iowa

Agency 625 Iowa Department of Revenue Address Hoover State Office Building, 4th Floor

1305 E Walnut St

Des Moines, Iowa, 50319

Website https://revenue.iowa.gov