Revenue Systems and Analytics Analyst (Hybrid)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Revenue Systems and Analytics Analyst will work closely with leadership in Sales and Operations teams to ensure the business needs of our International sales teams are being met, and all sales processes are being optimized.

Responsibilities:

• Develop, implement, and maintain scalable processes that ensure the smooth running of the International sales teams
• Manage prospecting lists
• Oversee any Sales-related process and/or system improvements and implementations
• Work alongside the Training Department to establish documentation and/or training to educate users on systems/processes as needed
• Coordinate with QA and the Technical writing team on the testing and documentation of developed solutions
• Work alongside the Salesforce Configuration Team or third-party consultants for advanced Salesforce development
• Other projects as needed in the Operations Department

• BA/BS in Business Administration or equivalent working experience
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Proficiency with Salesforce
• Proficiency in system/workflow analysis
• Salesforce Certified Administrator, a plus
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
• Ability to manage multiple projects at the same time in a fast-paced environment.
• Team Player
• Ability to work autonomously
• Technically capable, good communication skills, and a desire to improve processes.