Reverse Logistics Coordinator, OTS Supply Chain - Global Transportation & Logistics

Amazon is looking for a Reverse Logistics Coordintor to support the non-inventory movement of new/used technology returns to Global RAD Operation sites (GRO) around the world. This is an exciting opportunity to make history by becoming a member of a team that is focused on reducing the global spend on technology.

This role is expected to provides timely resolution to issues in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone, Chime or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to work and communicate internally with multiple teams in different countries like Operations, Supply Chain, AMZL (Amazon Logistics) and externally with Logistic Service Providers and Carriers over the phone, by email and in person based on necessity. They will serve as the primary custodians of the Reverse Logistics ticketing queue for the World and provide resolution for customers on Equipment Returns, Lifecycle, and Liquidation Requests.

Key job responsibilities

• Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (FBA, Finance, Software Support, Fulfillment Centers, IT Field Team).
• Excellent communication, both verbal and written as you will be required to create narratives outlining findings on tickets/requests on shipment inquiries and updating correspondence on tickets to keep the customer informed at each step of the way.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations.
• Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
• Develop performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.
• Prepare and share daily/weekly/monthly metrics and performances dashboards as requested.
• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.

About the team

Global Transportation & Logistics (GTL) is logistics team that supports the non-inventory IT equipment moves around the world. Our mission is to deliver what our customers need, where they need it, when they need it. GTL is dedicated to understanding customer expectations and identifying opportunities that enhance customer experience.