Job Description
Return / RGA Technician
Location: Greensboro, NC
Job Type: Full-Time
Department: Quality
Return / RGA Technician Jobs | Quality, Repair & Product Troubleshooting
We are seeking a detail-oriented Return / RGA Technician to support our Quality team by processing customer returns, diagnosing product issues, performing repairs, and helping improve product quality. This position serves as the primary resource for returned products, working closely with Quality, Production, and Shipping & Receiving teams to ensure timely repairs and customer satisfaction.
This role is ideal for candidates with experience in quality control, product repair, electronics repair, manufacturing, troubleshooting, field service, technical support, or inspection.
Key Responsibilities
If you enjoy troubleshooting products, solving technical problems, and improving quality performance, apply today for our Return / RMA Technician opportunity. Apply online or email your resume to Brandon Shanahan at bshanahan@theresource.com.
Location: Greensboro, NC
Job Type: Full-Time
Department: Quality
Return / RGA Technician Jobs | Quality, Repair & Product Troubleshooting
We are seeking a detail-oriented Return / RGA Technician to support our Quality team by processing customer returns, diagnosing product issues, performing repairs, and helping improve product quality. This position serves as the primary resource for returned products, working closely with Quality, Production, and Shipping & Receiving teams to ensure timely repairs and customer satisfaction.
This role is ideal for candidates with experience in quality control, product repair, electronics repair, manufacturing, troubleshooting, field service, technical support, or inspection.
Key Responsibilities
- Receive, process, and track customer return authorizations (RMA/RGA).
- Inspect returned products and identify failure modes or defects.
- Troubleshoot, repair, and test products to ensure proper functionality.
- Work closely with Shipping & Receiving to process incoming repairs and outgoing shipments.
- Document repair activities, findings, and corrective actions.
- Collect and analyze quality data to identify recurring issues and trends.
- Assist with developing corrective and preventive actions to reduce defect rates.
- Maintain accurate repair records, quality reports, and inspection documentation.
- Ensure test equipment is properly calibrated and functioning correctly.
- Report product quality concerns and trends to Quality leadership.
- Support continuous improvement efforts within quality and repair operations.
- Train and cross-train associates on repair processes and quality standards as needed.
- Associate degree preferred or equivalent combination of education and experience.
- 5-7 years of related experience may be considered in lieu of a degree.
- Previous experience in quality inspection, repair technician, field service, or technical troubleshooting roles preferred.
- Strong mechanical and technical aptitude.
- Ability to work independently with minimal supervision.
- Strong organizational, analytical, and problem-solving skills.
- Experience collecting data and preparing reports.
- Strong understanding of product assembly, repair, and troubleshooting techniques.
- Ability to read and interpret blueprints, schematics, and technical documentation.
- Ability to analyze product failures and identify root causes.
- Experience working with quality metrics and performance measurements.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced and continually evolving environment.
- Ability to train and mentor team members.
- Ability to work in a manufacturing and quality control environment.
- Opportunity to work in a hands-on technical role
- Collaborative quality and engineering environment
- Career growth opportunities within quality and manufacturing
- Diverse responsibilities involving troubleshooting, analysis, and repair
- Direct impact on customer satisfaction and product quality
If you enjoy troubleshooting products, solving technical problems, and improving quality performance, apply today for our Return / RMA Technician opportunity. Apply online or email your resume to Brandon Shanahan at bshanahan@theresource.com.
Numbers & Facts
| Location | Greensboro, NC |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 1979 |
| Website | http://www.theresource.org/ |
About Company
The Resource is a full-service staffing, professional recruiting and consulting firm based in North Carolina. Privately owned and operated for over 30 years, people are at the heart of our organization, and we take a hands-on approach to each client and candidate relationship.
At The Resource, we’re passionate about assisting candidates in finding the next step in their career path, and ensuring it’s a role in a company where they will enjoy growing personally and professionally long-term. Utilizing The Core Assessment in the screening process, we’re able to understand a person’s innate unchanging nature and help individual’s learn about themselves. Our professional recruiters then utilize the candidate’s skill set and The Core results to match them to available positions in organizations where they will thrive. Further, we coach candidates on how to best market themselves for a given job.
Skills
- Analysis Skillsunmatched
- Blueprintsunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Corrective Actionunmatched
- Customer Satisfactionunmatched
- Data Analysisunmatched
- Data Collectionunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Electronics Manufacturingunmatched
- Failure Analysisunmatched
- Identify Issuesunmatched
- Leadershipunmatched
- Maintenance Servicesunmatched
- Manufacturingunmatched
- Mentoringunmatched
- On Site Supportunmatched
- Organizational Skillsunmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Product Testingunmatched
- Quality Controlunmatched
- Quality Engineeringunmatched
- Quality Managementunmatched
- Quality Metricsunmatched
- Record Keepingunmatched
- Reporting Skillsunmatched
- Return Merchandise Authorization (RMA)unmatched
- Returns Processingunmatched
- Root Cause Analysisunmatched
- Schematicsunmatched
- Shipping/Receivingunmatched
- Team Buildingunmatched
- Team Playerunmatched
- Technical Writingunmatched
- Test Equipmentunmatched
- Testingunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- Trend Analysisunmatched
- Writing Skillsunmatched
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