Ribbon Session Border Controller (SBC) Governance Specialist - Exempt

Our client is seeking a Ribbon Session Border Controller (Client) Governance Engineer to support and govern enterprise voice border infrastructure, SIP-based communications services, and session management platforms within a complex, highly regulated environment.

This role combines hands-on engineering support with governance responsibilities to ensure the stability, security, resiliency, and compliance of enterprise Client platforms. The engineer will support Ribbon Client environments, carrier connectivity, voice security services, and session management technologies while maintaining operational standards, change governance processes, platform documentation, and compliance requirements.

The ideal candidate will bring strong technical expertise in Ribbon Client technologies and SIP communications, along with experience working within enterprise governance, change management, risk management, and operational control frameworks.

Key Responsibilities

Client Engineering & Platform Support

• Provide engineering support for Ribbon Client platforms, including the Ribbon 7000 Series, PSX, and RAMP environments.
• Support enterprise SIP-based voice services, session management platforms, voice security services, and carrier integrations.
• Configure, troubleshoot, and maintain complex Client infrastructures supporting enterprise voice and contact center environments.
• Analyze and resolve escalated Tier 2 and Tier 3 issues involving SIP signaling, RTP/RTCP media flows, routing, interoperability, and session management.
• Support integrations with Avaya, Cisco, Genesys, and other unified communications platforms.
• Participate in platform upgrades, software deployments, hardware refreshes, patching activities, and technology lifecycle initiatives.
• Conduct root cause analysis for voice service disruptions and recommend corrective actions.
• Support toll-free routing, carrier connectivity, voice access services, and telecommunications infrastructure.
• Assist with testing, validation, certification, and operational readiness activities for new implementations and platform enhancements.
• Develop implementation plans, rollback procedures, and technical support documentation.

Governance, Compliance & Operational Oversight

• Maintain governance standards, technical documentation, platform inventories, and engineering procedures for Client environments.
• Support change management processes by reviewing implementation plans, risk assessments, testing results, and post-change validation activities.
• Ensure Client environments adhere to enterprise security, resiliency, compliance, and operational standards.
• Support audit reviews, compliance assessments, and evidence collection activities related to voice infrastructure and session management platforms.
• Track operational risks, vulnerabilities, remediation activities, and policy exceptions impacting Client environments.
• Assist with business continuity, disaster recovery, and resiliency planning efforts.
• Develop operational reporting, dashboards, and platform health metrics for engineering leadership.
• Partner with security, compliance, network, and operations teams to ensure governance requirements are met across enterprise voice platforms.
• Serve as a technical governance point of contact for vendor partners, managed service providers, and infrastructure support teams.
• Maintain accurate records within ServiceNow, ticketing systems, inventory repositories, and operational databases.

Required Skills & Experience

• 5+ years of experience supporting enterprise voice, telecommunications, Client, VoIP, or carrier infrastructure environments.
• Strong hands-on experience with Ribbon Client technologies, including the Ribbon 7000 Series.
• Experience supporting PSX, RAMP, and session management solutions.
• Strong knowledge of SIP, RTP, and RTCP protocols.
• Experience troubleshooting complex voice call flows and SIP signaling issues.
• Knowledge of carrier interconnects, voice access services, and toll-free routing environments.
• Experience supporting integrations with Avaya, Cisco, Genesys, or similar unified communications platforms.
• Understanding of change management, operational governance, and production support processes.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Experience working within highly available, mission-critical communications environments.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work independently within fast-paced enterprise environments.

Preferred Skills & Experience

• 10+ years of experience supporting carrier, transport, Client, and enterprise voice technologies.
• Experience supporting financial services, healthcare, telecommunications, or other highly regulated environments.
• Familiarity with enterprise voice security services and session management architectures.
• Experience with ServiceNow, Jira, Splunk, SolarWinds, or similar operational support tools.
• Understanding of ITIL processes, governance frameworks, and operational control environments.
• Experience supporting vulnerability remediation and infrastructure modernization initiatives.
• Exposure to cloud voice technologies and hybrid collaboration environments.
• Familiarity with enterprise networking concepts, including routing, firewalls, DNS, load balancing, and network troubleshooting.
• Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related field.