Rider Operator Shift Supervisor

Our Client, an AV Manufacturing company, is looking for a Rider Operator Shift Supervisor for their Foster City, CA location.
 
Responsibilities:

• Uphold a safety-centric, inclusive and open-communication culture.
• Complete all assigned administrative tasks
• Support operators in day-to-day operations during live calls with riders or during asynchronous support.
• Support testing missions.
• Share best practices in real time with operators.
• Escalate service issues and operational areas of improvement to Client  Leadership
• Become a subject matter expert on all of Client  proprietary software related to RiderOps.
• Motivate and mentor peers to execute and deliver to Client high standards.
• Act as a “player/coach” by regularly supporting day to day operations as a Rider Operator
• Act as first point of contact to support escalations that may come from, but not limited to Emergency Services, customer complaints, and service reports.

• 2 years of Customer Service Experience as a leader or similar experience.
• 12 months of experience with Client  as an employee or contractor in a Rider Operations role.
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency
• Proactive mindset and resourcefulness
• Strong written and verbal communication skills to coordinate with customers, team members,and management to explain technical issues
• Able to manage ambiguity and remain customer focused to ensure our riders and teams are supported in a timely manner
• Preferred Skills:
• 2+ years autonomous vehicle industry or operations experience.
• Experience as an Instructor or Lead within an operations team, or equivalent management or leadership experience.
• Experience in leading or managing a highly cross functional team

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities