Rider Support Technical Support Representative- USA

Career Opportunities: Rider Support Technical Support Representative- USA (4218)

Requisition ID 4218 - Posted 09/19/2026 - State/Province (5) - Location for Job Posting (1) - City (5)

Rider Support Technical Support Representative

Job Function:

• Aftermarket

FLSA Status:

• Non-Exempt

About the Role

• SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.

What You'll Do

• Provide technical product support and advice to customers
• Demonstrate working knowledge of SRAM products and help identify information gaps
• Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
• Support consumer direct order management for specific product lines
• Provide timely, accurate feedback on sram.com and products to supporting teams

What You'll Bring

Required:

• Direct-to-consumer customer service experience
• Strong written and verbal communication skills (English)Strong bicycle mechanical knowledge/aptitude
• Strong virtual team communication skills, professionalism, and problem-solving ability; comfortable working independently as well as part of a team
• Strong professional writing ability and typing speed
• Ability to learn quickly through on-the-job experience, training, and customer interaction
• A passion for helping riders (end consumers)

Preferred:

• Bilingual in Spanish, Italian, French, German, or Dutch
• Proficiency with Zendesk, Salesforce, Microsoft Word, and ExcelSAP knowledge

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