Job Description:
Rhode Island Department of Health
Center for Healthy Homes and Environments
Location: Onsite
Summary
The Rhode Island Department of Health has retained Knowledge Services to provide a Licensing
Aid. This position will support the Center for Healthy Homes and Environments.
Responsibilities
Entry of current and historic Lead Certificate data, and other notifications
Entry of random data reports
Handling day to day phone calls, e-mails, walk-ins, and mail regarding rental registry
Processing rental registry registrations and invoices
To assist a superior in processing complaints and preparing correspondence involving
health services licenses, complainants, attorneys, and other state and federal agencies.
To assist in the maintenance of licensure and other related records in both manual and
computerized file systems.
To prepare and edit general correspondence, forms, spreadsheets, and related documents
by utilizing various software applications and equipment.
To relieve a supervisor of administrative details and other routine matters.
To interact with the public on an ongoing basis.
To assist in the preparation of licenses and other sensitive documents requiring auditing
control.
To receive and process applicable fees and documents pertaining to transactions.
To effectively and efficiently respond to mail, telephone and personal inquiries from
consumers, governmental agencies and interested parties requesting information
concerning entities regulated by the department, and to provide courteous and efficient
customer service over the phone, by email and in person.
To explain applicable regulatory laws and agency regulations to applicants, licensees,
consumers and other interested parties.
To assist in the scheduling and administration of professional licensure qualifying
examinations to include proctoring candidates undergoing written or practical
examinations.
To provide the public with accurate and detailed information on the qualifications and
requirements for licensure in regulated professions, compliant procedures, etc.
To process purchase orders, requisitions and related documents and to maintain
appropriate records.
As directed, to assist in the orientation and training of employees.
To do related work as required.
Knowledge, Skills, and Abilities
Strong oral and written communication skills
Ability to maintain confidently of records and information.
Ability to properly manage and maintain physical and electronic record.
Ability to operate office equipment, computer software and hardware.
Ability to take initiative in identifying problems and working creatively to solve them.
A thorough working knowledge of office administrative practices and computer database
systems.
Ability to work independently on difficult or relatively complex tasks.
Ability to interact professionally and courteously with the public and licensees; the ability
to effectively communicate and maintain effective relationships with associates or with
the public.
Related capacities and abilities.
Bi-lingual speaker preferred
Education and Experience
Minimum education required: High School diploma.
Past experience in a high-volume office preferred
Experience using computer software such as Outlook, Excel, Word, etc.
Experience using non-standard software systems preferred
Employment in a clerical or paraprofessional position involving the exercise of
independent judgement in the review and preparation of documents and the processing of
various transactions.