Job Summary:
This role involves managing inbound calls to resolve complex financial and fraud-related inquiries for payment processing merchants. You will be responsible for analyzing transaction data and customer information to identify and mitigate risk, while also providing exceptional customer support during challenging situations. Additionally, you will contribute to process improvements and stay current with industry trends to enhance fraud detection capabilities.
Key Responsibilities:
Handle inbound calls to resolve merchant inquiries regarding fraud and financial concerns.
Review merchant cases to release held funds and resolve balance collection issues.
Analyze financial data and transaction patterns for fraud and risk identification.
Provide empathetic customer service, de-escalating complex issues.
Document transactions and procedures accurately.
Must-Have Skills:
Proven ability to handle difficult customer situations.
Strong analytical and critical thinking skills.
Experience with G-Suite and relevant software.
Industry Experience:
Experience in financial services or payment processing is preferred for this role.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
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Numbers & Facts
Location
Frisco, TX
Salary
$30–$32 Per Hour
Skills
Analysis Skillsunmatched
Chargebacksunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Analysisunmatched
Financial Analysisunmatched
Financial Fraudunmatched
Financial Riskunmatched
Financial Transactionsunmatched
Industry/Trade Analysisunmatched
Leadershipunmatched
Payment Processingunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Risk Analysisunmatched
Risk Managementunmatched
Technical Recruitingunmatched
Telephone Skillsunmatched
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