Role Overview
All American Home Care is seeking a Risk Management Coordinator to support incident reporting, investigation, and compliance across our home care operations. This role is critical to ensuring the safety of both consumers and caregivers. The ideal candidate is organized, detail-oriented, and able to manage multiple cases while maintaining accuracy, confidentiality, and professionalism.
Key Responsibilities
Incident Reporting & Investigation
Ensure all incidents are reported accurately and in compliance with local, state, and federal regulations
Review, document, and manage incidents from initial report through final resolution
Triage incidents and ensure immediate safety measures are in place
Coordinate and oversee investigations, ensuring all required information is collected
Conduct root cause analysis and support corrective and preventive actions
Follow-Up & Case Management
Ensure all incidents are followed up and closed within required timeframes
Communicate with caregivers, consumers, and internal teams to gather details and resolve issues
Conduct follow-up to confirm resolution and satisfaction
Maintain detailed and accurate documentation for every case
Compliance & Reporting
Maintain accurate records in HCSIS, HHA, or similar systems
Monitor trends and prepare monthly and annual incident reports
Identify patterns and escalate risks to management
Ensure all documentation is audit-ready at all times
Collaboration & Communication
Work closely with HR, coordination, and operations teams
Provide feedback to management on risks, concerns, and process improvements
Communicate professionally and handle sensitive situations with discretion
Qualifications
Associate’s Degree required; Bachelor’s preferred
2+ years of experience in case management, risk management, quality assurance, or healthcare operations
Experience with incident reporting and documentation
Familiarity with HCSIS, HHA, or similar systems preferred
Strong attention to detail and organizational skills
Excellent written and verbal communication
Ability to handle confidential information with professionalism
Ability to manage high volume and meet deadlines
What We’re Looking For
Someone who takes ownership of their work
Strong attention to detail and follow-through
Able to stay organized in a fast-paced environment
Professional, calm, and solution-focused