Risk Management - Strategy and Execution - Associate

As a Risk Strategy Execution and Control Associate within Risk Management and Compliance, you will support the change management lifecycle for Consumer Card strategy initiatives. You will help initiate and manage strategy changes, ensure governance and validation processes are followed, and strengthen controls around credit decisions and regulatory adherence.

You will collaborate with strategy owners and stakeholders to ensure compliance with change management standards and documentation requirements. You will have the opportunity to participate in projects, coordinate audit responses, and contribute to process improvements that enhance the customer experience. We value your ability to analyze issues, communicate findings, and support operational readiness for new initiatives.

Job Responsibilities

• Partner with strategy owners to ensure compliance with change management standards and documentation requirements to ensure audit readiness
• Manage the intake process for strategy changes
• Update strategy documentation as needed
• Ensure adherence to governance package requirements
• Collaborate with stakeholders to design solutions that meet target criteria
• Coordinate change management for initiatives impacting Operations, including judgmental lending and service teams
• Analyze exceptions from control reports to determine root cause and implement solutions
• Manage Risk-owned letters and related communications
• Address critical issues using escalation protocols to resolve problems efficiently
• Package results and findings for presentation in monthly business updates
• Prepare evidence to support control testing and internal audits

• Bachelor's degree required
• Minimum 2+ years of experience in the credit card industry, in Credit Risk, Operations, or Lending
• Ability to work independently and operate with a high sense of urgency
• Strong problem-solving and organizational skills
• Ability to multi-task in a constantly changing environment with a positive attitude
• Strong PC skills, including PowerPoint and Excel
• Excellent oral and written communication skills, including thorough documentation to ensure audit readiness and alignment with controls, legal obligations, and regulatory requirements
• Excellent interpersonal and communication skills to work effectively with all levels of the organization and geographically distributed teams

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans