Risk Specialist, Special Programs , Relay Product Excellence

Want to be at the center of how an organization delivers? Relay Program Excellence (RPE) protects Customers, Carriers, Drivers, and Amazon globally through fast-paced investigation and analytics - and we need a leader with a background in program management and risk mitigation to help keep the programmatic infrastructure running.

In this role, you"ll help maintain the operating rhythms, execution standards, and governance mechanisms that bring consistency to a growing portfolio of Risk and Investigation initiatives. Working closely with RPE stakeholders, you"ll help apply the operating lifecycle framework, program capacity planning methodology, and execution standards that support day-to-day delivery - including how new programs are onboarded, how entitlement is tracked, and how cross-functional initiatives move through delivery.

You"ll also help support ad hoc Special Programs and coordinate across product, Risk operations, finance, and legal to keep mechanisms running as the organization grows.

The ideal candidate brings clear communication skills, strong attention to detail, and a data-driven mindset - with the ability to work with multiple stakeholders, build trust across partner teams, and deliver reliably with guidance in a fast-paced environment.

Key job responsibilities

• Lead and support teams in investigating, managing, and resolving high-impact incidents and escalations.
• Draft and present deep-dive reports
• Analyze existing policy and process gaps, developing and implementing solutions to close them.
• Manage and own projects aimed at improving operational efficiency, including data analysis and collaboration with internal and external teams.
• Communicate program status, delivery blockers, and updates to program managers and stakeholders through clear written summaries and data
• Help run the organization"s operating rhythm - Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) - compiling inputs and maintaining data integrity across Risk program metrics, and support OP planning cycles

A day in the life

In this role, you"ll work through defined tasks with some ambiguity, reviewing program health metrics, flagging where attention is needed, and adjusting as new information emerges. You"ll help keep cross-functional teams aligned, translating data into clear summaries for stakeholders. You"ll help run and maintain the mechanisms - WBRs, MBRs, operating rhythms - that keep programs accountable and on track. You"ll follow processes that raise the bar on quality and delivery, and suggest improvements where you see them. And through it all, you"ll connect your day-to-day work back to the team"s broader goals.

About the team

Middle Mile Transportation Technology moves millions of packages across Amazon"s network daily - Relay Program Excellence (RPE) ensures those systems stay protected. We sit at the intersection of product and operations, building programs that close gaps where automation hasn"t yet reached. Our program managers, analysts, and investigators deliver rapid-cycle investigation and analytics that safeguard our stakeholders globally.

Within RPE, the Strategic Programs and Organizational Excellence (SPOX) team is the connective tissue - owning the intake frameworks, milestone governance, execution methodology, and operating rhythms that give teams structure to move fast.