RIVER - Guest Services Agent

Guest Service Agent

River - Europe

ROLE OVERVIEW

As a vital member of our Front Office team onboard our River vessels, you'll provide warm, personalized front-desk and concierge service to guests around the clock. Your role is central to ensuring every interaction reflects Viking River Cruises' exceptional standards. Alongside delivering outstanding hospitality, you'll support and oversee all tasks related to Guest Services. You'll report directly to the Guest Service Manager.

WHAT YOU WILL DO ON BOARD

• Serve as the central information point for all guests, providing 24-hour concierge services
• Ensure smooth check-in and check-out procedures
• Handle onboard sales transactions and operate systems including the phone switchboard, cashless payment system, and safety system
• Maintain and update the guest infotainment system and daily logbook
• Address guest complaints promptly and assist with medical disembarkations
• Coordinate and confirm guests' departure arrangements, organize travel documents, and assist with shore excursions and reservations
• Prepare guest lists for embarkation/disembarkation, party invitations, menus, and special letters from ship management
• Maintain accurate guest records using IT systems (MXP, Microsoft products)
• Communicate effectively with internal and external customers using patience, tact, and diplomacy to support conflict de-escalation
• Participate in safety and security procedures including evacuation drills, fire prevention, Safety Task Force duties, and security patrols
• Work scheduled day and night shifts as assigned by management, maintaining a positive, can-do attitude under pressure

WHY JOIN VIKING?

On board our ship

• Uniforms are provided by Viking
• Lodging and meals are provided
• Shared crew cabins
• First and last journey to the ship is reimbursed by Viking
• Organized crew activities to support connection and well-being

Benefits

• Social security benefits in accordance to Swiss or French contracts including pension, child allowance, occupational fund, unemployment insurance
• Paid vacation during your contract
• Health and accident insurance throughout your contract
• Bonus calculated on the number of days worked onboard with guests
• Referral program with additional bonuses
• Increases in salary based on your seniority with Viking
• Access to online learning and further training opportunities for growth

ABOUT YOU

• High school diploma required, degree with hospitality focus preferred
• Minimum 2 years experience in an upscale cruise line or comparable hotel in a similar position
• Must maintain confidentiality and discretion
• Extensive walking and standing required
• Fluent in English, with excellent oral & written communication skills, second language as per itinerary is an advantage

APPLICATION INFORMATION

Policies

• Only tattoos that can be covered by your uniform are allowed
• Any offer of employment is subject to you passing all mandatory medical examinations as required

Application process

• Submit your English CV
• Attend a company presentation
• Join an interview
• Submit a copy of your Passport/ ID and your address
• Join us on board

ABOUT US

Viking (NYSE: VIK) was founded in 1997 and provides destination-focused journeys on rivers, oceans and lakes around the world. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking oers experiences For The Thinking Person.

Viking has more than 450 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler in the 2023 and 2024 Readers' Choice Awards. Viking is also rated a "World's Best" for rivers, oceans and expeditions by Travel + Leisure. No other travel company has simultaneously received the same honors by both publications.

DISCLAIMER

As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.