Analysis Skills, Check Processing, Communication Skills, Customer Relations, Customer Support/Service, Data Entry, Insurance, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Quality Management, Research Skills, Systems Maintenance, Time Management, Writing Skills
The Customer Service Representative (CSR) will take inbound calls from clients and potential clients on a daily basis.
In addition other function duties will be required including check processing and insurance examination.
The CSR will also perform other duties as assigned.
- Take inbound calls from clients
- Function based processes
- Accurately enter case notes into database
- Maintain quality score of 97 or better
- Special research
- Perform other duties as assigned
- Observe professional standards of conduct, including attendance, professional behavior, and dress code.
- Excellent verbal and written communication skills with the ability to interact professionally with clients and management
- Strong problem solving abilities
- Ability to work under pressure
- Strong organizational skills
- Strong analytical and research skills
- Ability to track projects for timely follow-up and completion
- Client notes will be required to be entered in to the system.
- Other data entry is also required to process payments and update the case system