RMA Coordinator

Depot Repair Coordinator

Location: On-site (North Metro Atlanta, GA)

Department: Service and RMA

Reports To: Director of Field and Service Operations

Type: Full Time

About the Role

We are looking for a dependable, detail-oriented Depot Repair Coordinator to support our Service and RMA operations. This role is all about accuracy, organization, and keeping repairs moving smoothly from start to finish. If you enjoy structured work, clear processes, and being an important link between multiple teams, you will feel right at home here.

You will manage the full lifecycle of RMA requests, track parts and components, update records, and communicate with both internal teams and customers. Your work ensures that repairs are handled quickly, correctly, and with a great customer experience.

What You’ll Do

• Manage the complete RMA workflow from intake through closure
• Scan and log inbound parts, assign disposition statuses, and track all component movement
• Maintain service records and close RMA cases with accurate documentation
• Complete inventory return forms for spare parts being restocked
• Organize and process customer returns on a daily basis
• Coordinate with Service, Inventory, Shipping, and Repair teams to keep work flowing
• Receive and track RMAs for key accounts, including items sent to third-party repair facilities
• Fulfill RMA component requests for Service Technicians and verify availability
• Check warranty coverage and provide timely updates to customers
• Process completed repairs and warranty returns, coordinating next steps with Shipping and Inventory

What You Bring

• Authorization to work in the U.S. and the ability to pass background and drug screenings
• Strong skills with Microsoft Office (Excel, Word, Outlook, Teams)
• Comfortable using Windows-based PCs, online tools, and email communication
• Ability to lift up to 30 pounds as part of daily tasks
• Strong attention to detail with a high level of accuracy in data entry
• Ability to stay organized in a fast-paced, multi-step workflow
• Strong time management skills and the ability to prioritize changing needs
• A proactive, reliable approach to independent and team-based work

Who Thrives in This Role

• Highly organized individuals who enjoy structured tasks and attention to detail
• People who take pride in accurate documentation and smooth operational flow
• Self-motivated contributors who appreciate a supportive team environment
• Individuals who prefer an on-site role with hands-on responsibilities

Why Join Us

• Clear processes, collaborative leadership, and strong cross-department communication
• Opportunities to grow skills in logistics, service operations, and RMA management
• Join a fast-growing company with room for future advancement

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

Equal Employment Opportunity Policy:

Birddog Talent, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.