RMA- Final QA Technician

Position Overview

Ultimate Staffing is actively seeking a motivated Final QA Technician to join a dynamic team in California. This entry-level role provides an excellent opportunity to support both the Return Merchandise Authorization (RMA) process and Final Quality Assurance (Final QA) activities. The successful candidate will gain hands-on experience in ensuring product performance and customer satisfaction while working closely with cross-functional teams, including engineering and production.

Responsibilities

RMA Support (Returns & Customer Service)

• Process and evaluate returned products (RMA units) to determine root cause of failure.
• Document findings and update internal systems with accurate data.
• Communicate professionally with customers regarding return status, findings, and resolutions.
• Coordinate with engineering and production teams on failure trends and corrective actions.
• Assist with tracking and managing RMA inventory.

Final QA Support (Production Quality)

• Perform final inspection and testing of products prior to shipment.
• Verify products meet quality standards and customer specifications.
• Follow established test procedures, checklists, and documentation requirements.
• Identify and report defects or inconsistencies to appropriate teams.
• Ensure proper labeling, packaging, and documentation for outgoing shipments.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of experience in manufacturing, electronics, or quality (preferred but not required).
• Basic understanding of electronic assemblies or willingness to learn.
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills (customer interaction required).
• Ability to follow procedures and work in a fast-paced environment.
• Basic computer skills (Microsoft Office, data entry; ERP systems a plus).

Required Work Hours

Monday to Friday, 1st Shift

Benefits

Competitive compensation with a pay range of $28 to $30 per hour.

Additional Details

• Opportunity to gain hands-on experience in both quality assurance and customer-facing RMA processes.
• Exposure to cross-functional teams including engineering and production.
• Growth potential within manufacturing and quality roles.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.