Role Summary
The RMA Specialist II supports Rebel Athletic’s Operations team by owning the returns process from initial submission through final resolution. This role is responsible for managing return workflows, conducting quality inspections, processing refunds and exchanges, maintaining accurate records, and ensuring returned inventory is properly handled and accounted for.
This position handles more complex returns and escalations while working independently within established processes and policies. The RMA Specialist II also partners closely with Sales Operations, Fulfillment, Customer Care, and other cross-functional teams to resolve return-related issues and keep products and orders moving efficiently.
The ideal candidate is detail-oriented, dependable, and comfortable balancing system-based processing with hands-on warehouse responsibilities in a fast-paced environment.
Key Responsibilities
Returns Management
- Manage the full return lifecycle from submission through final disposition
- Review return submissions for completeness, accuracy, and compliance with company policies
- Generate return labels and ensure each return is processed correctly
- Conduct detailed quality control inspections on returned products
- Enter RMAs and exchange sales orders with a high level of accuracy
- Submit, track, and reconcile refund requests through completion
- Oversee re-bagging, re-labeling, restocking, and Fit Kit allocation of returned products
- Maintain and reconcile the Pending Returns report
- Monitor return activity and communicate recurring issues, trends, or concerns to management
Pick, Pack, and Fulfillment Support
- Provide operational and fulfillment support during peak periods
- Assist with pick, pack, and other warehouse activities as needed
- Support fulfillment efficiency and shipping timelines
- Identify and communicate opportunities for minor workflow and process improvements
Escalations and Concessions
- Serve as an Operations point of contact for Sales Operations escalations related to returns
- Review and process approved concessions in accordance with established policies and procedures
- Partner with cross-functional teams to research and resolve return-related issues
- Communicate clearly and professionally when coordinating resolutions across departments
Inventory Accuracy and Cycle Counts
- Lead or support cycle counts involving returned inventory
- Research inventory discrepancies and assist with resolving variances
- Ensure returned products are properly classified, documented, and accounted for
- Support accurate inventory reconciliation and proper product handling
Required Qualifications
- High school diploma or equivalent
- 3+ years of experience in returns processing, warehouse operations, fulfillment, or a similar role
- Experience independently managing return or operational workflows within established processes
- Strong attention to detail with a high level of data and system accuracy
- Working knowledge of ERP and/or warehouse management systems (WMS)
- Strong organizational and time management skills
- Ability to prioritize multiple responsibilities in a fast-paced environment
- Strong problem-solving and communication skills
- Ability to work effectively with cross-functional teams
- Ability to lift up to 40 lbs. and perform physical warehouse tasks
- Valid driver’s license if travel between Rebel Athletic facilities is required
Preferred Qualifications
- Experience with footwear or apparel returns
- Experience handling escalations, concessions, or exception processing
- Familiarity with Salesforce or other order management systems
- Experience reviewing operational reports and identifying return trends or recurring issues
- Experience supporting inventory reconciliation or cycle counts
Benefits Highlights
At Rebel Athletic, we offer a benefits package designed to support our employees both professionally and personally, including:
- Paid Time Off (PTO)
- Company-paid holidays available immediately upon hire
- Annual discretionary bonus opportunity
- Medical, Dental, Vision, and Life Insurance coverage
- Voluntary benefit options including supplemental life insurance, short-term disability, long-term disability, and additional coverages
- 401(k) plan with company match
Benefit eligibility and effective dates are based on company policy and plan requirements.
Working Conditions
- On-site work schedule in a warehouse environment
- Full-time, non-exempt position with standard business hours and potential additional hours during peak periods
- Requires standing, walking, lifting, and handling products for extended periods
- Ability to lift and move items weighing up to 40 lbs.
- Regular use of computers, order management systems, ERP/WMS platforms, and operational reports
- Work involves a combination of system-based processing and physical product handling
- Requires strong attention to detail and sustained accuracy in a fast-paced operational environment
- Regular interaction with Operations, Sales Operations, Fulfillment, Customer Care, and other cross-functional teams
Equal Employment Opportunity Statement
Rebel Athletic is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. Applicants and employees who require a reasonable accommodation to perform the essential functions of any position should contact Human Resources.